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Remote appointment

Many types of doctor’s appointments can be arranged remotely. During the COVID-19 pandemic, we recommend remote appointments as the first option, if it suits the customer’s situation. During the pandemic, those who are over 70-year-olds are advised to avoid all unnecessary close contacts, which means their assessments for non-urgent treatment are primarily arranged as remote appointments.

Our customer service can be contacted every day of the year and 24 hours a day for help in selecting the appropriate mode of services for you, if necessary.

The price of a remote appointment

The remote appointment service includes a fee. The price of an appointment by phone or a video call varies between doctors. The price is based on the duration of the appointment and it is similar to the price of a personal appointment. An outpatient and Kanta fee are added to the price of a remote appointment in the same way they are applied to personal appointments at medical clinics. Kela compensations are applied to remote appointments. A fee will be charged for uncancelled remote appointments.

Use the Digital Clinic chat service to get help with many types of symptoms without booking an appointment. Read more about Digital Clinic.

Read more: Prices of doctor’s appointment

How to book a remote appointment

You can search for phone and remote appointments in the online appointment booking service. The majority of appointments can be arranged either remotely or in person. Some appointments are only available as phone or video appointments. Such appointments are indicated by the text “Phone appointment” or “Video appointment”. Remote appointments can also be booked by contacting our customer service.

What happens in a remote appointment

A remote appointment is arranged as a phone call or a video call.

If you decide to book a phone appointment, a doctor will call you at the time agreed on the number provided by you. Remember to keep your phone powered and be ready to answer. You cannot call our doctors back. Our recommendation is for the doctor to call again soon if the first phone call is not answered. If you do not answer your phone at the time agreed for the appointment, you will be charged for an uncancelled appointment.

If you decide to book a video appointment, you can join the appointment easily in OmaMehiläinen. Video calls add a lot to the appointment experience and we strongly encourage you to try the video appointment service!

If you have booked a video appointment for a child, the child must be linked to your family profile before you can join the appointment. You can register to OmaMehiläinen and link the child to your family profile even if you are not a Mehiläinen customer. Adding family members in OmaMehiläinen is easy: Add > Family members > Add family member.

Learn more about joining a video appointment with a smartphone

Learn more about joining a video appointment with a computer

The Digital Clinic chat service can be accessed via OmaMehiläinen.

Sending images in an encrypted email message

During a phone appointment with a general practitioner, dermatologist or ophthalmologist, it may be necessary for the doctor to see a clear picture of your symptoms (e.g. a rash). Please take 1–3 high-quality pictures before the appointment. You can send the pictures to the doctor by encrypted email.

Sending an encrypted email message:

  • Log in to https://secure.mehilainen.fi
  • Enter your email address in the Sender field and click or tap Continue.
  • On the next page, click or tap Register.
  • You will receive an email message titled Registration. Send the encrypted email message via the link at the end of the message.
  • In the subject field, write the date and time of the appointment.
  • Attach the pictures you took for the appointment as file attachments: Click or tap Select files, take the pictures or select them from previously taken pictures and click or tap Attach.
  • If you have the doctor’s email address with the domain @mehilainen.fi, you can enter it in the recipient field and click or tap Send.
  • If you do not have the doctor’s email address, wait for the doctor to call you for the appointment. The doctor will give you the email address to enter in the recipient field before clicking or tapping Send.

See specialty-specific instructions

General practitioner’s remote appointment

Use the Digital Clinic chat service to get help with many types of symptoms without booking an appointment. Read more about Digital Clinic
If you need an appointment with a specific general practitioner, you can also book a phone appointment.

What kinds of health issues can typically be treated in a remote appointment with a general practitioner?

  • Mild symptoms of infection and respiratory, urinary tract and skin symptoms
  • Reoccurrence of a previously examined and familiar musculoskeletal system disorder (joint pain, etc.)
  • Periodic follow-up appointment for treating elevated blood pressure or high cholesterol levels
  • Renewing a prescription (for gout or heartburn, for example)
  • Renewing a regularly used long-term control medication if a personal appointment needs to be postponed because of the coronavirus epidemic
  • Periodic follow-up appointments for treating diagnosed mental disorders
  • Learning about test or examination results and establishing a treatment plan
  • Counselling regarding how the treatment of your condition is arranged during the pandemic

What are remote appointments not suitable for?

  • Sudden new neurological symptom (muscle weakness, somatosensory disorders, impaired speech, dizziness)
  • Sudden tight chest pain and/or shortness of breath
  • Sudden onset of symptoms of infection accompanied by high fever
  • Sudden swelling and/or intense pain in a limb
  • Accidents and injuries
  • Renewing prescriptions for central nervous system agents (strong pain medications, sedatives, sleeping pills)
  • Work ability assessment (Note! Exceptions for short periods of incapacity for work made during the coronavirus pandemic – Services available according to the employer’s instructions)
Gynecologist’s remote appointment

What kinds of health issues can usually be treated in a gynecologist’s remote appointment?

  • Menstrual manipulation
  • Minor menstrual disorders (such as irregular/painful/heavy menstrual bleeding)
  • Advice for contraception and starting with contraception for young people
  • Renewing a prescription for hormonal contraception
  • Fertility advice
  • Treatment of vaginal infection symptoms (e.g. yeast infection) when the patient is familiar with the disorder
  • Treatment of mild mucous membrane disorders
  • Referral to tests for sexually transmitted diseases
  • Treatment of mild urinary tract infections
  • Advice relating to menopause symptoms
  • During the COVID-19 pandemic, renewing a prescription for hormonal treatment of menopause symptoms for women in good general health who have a regular treatment relationship with a gynecologist at Mehiläinen.

What is the remote appointment not suitable for?

  • Acute emergencies
  • Acute ailments with severe symptoms or involving fever: bleeding, pains, symptoms of infection
  • Situations requiring a gynecological examination or an ultrasound examination
  • Suspected cancer
  • Miscarriage
  • Issues relating to abortion
  • Pregnancy monitoring
  • Frequently recurring urinary tract infections or when involving fever
  • Frequently recurring vaginal infections
  • Bleeding relating to intercourse
  • Treatment of unclear pap test results
  • Assessment of changes in the breasts
  • Persistent/complex symptoms
  • Sick leave certificates
  • Referrals to public health care
  • Prescriptions of CNS agent prescriptions (e.g. strong painkillers, sleeping pills)

Learn more: Contraception clinic helps young people select an appropriate mode of contraception

Dermatologist’s remote appointment

The dermatologist will need clear and high-quality pictures to make a diagnosis during a phone appointment. Please take 1–3 pictures in advance before the appointment. You can send the pictures to the doctor by encrypted email (see the instructions above).

What kinds of health issues can usually be treated in a remote appointment with a dermatologist?

  • Treatment and follow-up of known skin conditions
  • Controls of internal pharmacological treatments
  • Treatment of common skin conditions including acne, atopic eczema, psoriasis, hand eczema, etc.
  • Assessment and treatment of allergic symptoms (such as pollen allergies, food allergies and allergic dermatitis)
  • New skin symptoms (if the symptoms are severe, a face-to-face appointment is recommended)
  • Mild skin infections
  • Various types of rash in children (severe symptoms require a face-to-face appointment)


What is the remote appointment not suitable for?

  • New rash or skin disorder with severe symptoms
  • Exacerbation of a previous rash with severe symptoms
  • Suspected scabies
  • Dermatitis in genital organs
  • Checking moles and assessment of suspicious skin changes
  • All dermatological procedures including cryosurgery, laser, surgical removal of skin changes and aesthetic skin treatments.
A remote appointment for a diabetic and internal medicine and gastroenterology patients

What kinds of health issues can usually be treated in a remote appointment with a diabetologist or gastroenterologist?

  • Assessment of ongoing pharmacological treatment of diabetes
  • Renewals of prescriptions
  • Monitoring of blood sugar balance based on measurements
  • Overall assessment of medication
  • First visit to treat obesity (if the patient has the possibility for weighing)
  • Adjustment of antihypertensive medication
  • Disorders of cholesterol metabolism
  • Investigation of high levels of liver enzymes
  • Initial assessment of prolonged fatigue
  • Initial assessment of prolonged stomach complaints
  • Initial assessment of anaemia
  • Initial assessment of hypothyroidism or hyperthyroidism
  • Initial assessment of coagulation disorders and the related pharmacological treatment

What is the remote appointment not suitable for?

  • Assessment of diabetic neuropathy (symptoms and pains in the nervous system)
  • Acute emergencies
  • Fever if the cause is unclear
  • Acute stomach complaints
  • Chest pains
  • Shortness of breath or decrease in performance
  • Dizziness
  • Work ability issues
  • Suspected intestinal bleeding
  • Relapse of IBD (Chron’s disease, ulcerative colitis)
A cardiologist’s remote appointment

What kinds of health issues can usually be treated in a cardiologist’s remote appointment?

  • Routine controls of patients with a treatment relationship with Mehiläinen
  • Unclear issues and questions on medication
  • Review of test results (e.g. blood tests, Holter examination, coronary CT angiography)
  • Heart palpitation symptoms which do not involve chest pain or disturbances of consciousness.

What is the remote appointment not suitable for?

  • Acute emergencies
  • Severe shortness of breath
  • Persistent/complex symptoms
  • Sick leave certificates
  • Referrals to public health care (in most cases)
  • Prescriptions of CNS agent prescriptions (e.g. strong painkillers, sleeping pills)
A paediatrician’s remote appointment

What kinds of health issues can usually be treated in a paediatrician’s remote appointment?

  • Non-urgent controls of allergy-related issues
  • Controls of asthma when it is well controlled
  • So-called giving a second opinion
  • Control and treatment planning on non-urgent stomach complaints
  • Vaccination information
  • Assessment of the urgency of treatment and coordination of treatment for non-acute complaints
  • Unclear issues in treatment plans

What is the remote appointment not suitable for?

  • Acute emergencies (decreased general condition, shortness of breath, high fever)
  • Acute ailments with severe symptoms or involving fever: bleeding, pains, symptoms of infection
  • Persistent/complex symptoms
  • Sick leave certificates
  • Referrals to public health care

If the child suffers from symptoms of a respiratory tract infection (flu, cough, shortness of breath, earache, sore throat) and requires a doctor’s consultation, please book an appointment on the children’s respiratory tract infection list at a medical clinic.

An orthopedist’s remote appointment

What kinds of health issues can usually be treated in an orthopedist’s remote appointment?

  • Pain in the joints, limbs or back
  • Mild injuries in joints or limbs: you can place weight on the limb and there is no malposition
  • No heavy swelling in the injured area
  • Fracture controls when the patient has had an X-ray before the remote appointment
  • Renewing a prescription

What is the remote appointment not suitable for?

  • Acute emergencies
  • More severe injuries with the aforementioned problems
  • Persistent/complex symptoms
  • Back pain involving numbness and muscle weakness in the leg
  • Sick leave certificates, except in case of previous treatment relationship and continuing the sick leave.
  • Referrals to public health care, unless the patient’s ailment is previously known
  • Prescriptions of CNS agent prescriptions (e.g. strong painkillers, sleeping pills)
An ophthalmologist’s remote appointment

If your symptoms are visible to the eye, the ophthalmologist will need clear and high-quality pictures to make a diagnosis during a phone appointment. Please take 1–3 pictures in advance before the appointment. You can send the pictures to the doctor by encrypted email (see the instructions above).

What kinds of health issues can usually be treated in an ophthalmologist’s remote appointment?

  • Renewing a prescription
  • Interpretation of eye examinations performed in the eye laboratory (visual field, OCT test, i.e. Optical Coherence Tomography Test, etc.)
  • For new eye problems, assessment of severity and planning of treatment schedule
  • For existing illnesses which require monitoring, a sensible treatment schedule can be planned (e.g. glaucoma)
  • The necessary examination referrals can be made so that one appointment in person will suffice, and that appointment can be planned so as to minimise contacts and exposure to infections.
  • It is possible to refer patients suffering from symptoms of respiratory tract infections or quarantined patients requiring urgent treatment to specialised health care.
  • For familiar ailments of a chronic nature, treatment instructions can be provided.
Ear, nose and throat specialist’s remote appointment

What kinds of health issues can usually be treated in a remote appointment with an ear, nose and throat specialist?

  • hearing of test results
  • allergy-related issues
  • consultations, e.g. about recurring infections
  • consulting and advice
  • planning further treatment
  • investigation of surgery-related matters
  • short sick leave


What is the remote appointment not suitable for?

  • suspected cancer
  • lumps
  • acute infections
  • problems requiring an examination
  • traumas
Urologist’s remote appointment

What kinds of health issues can usually be treated in a remote appointment with a urologist?

  • consulting to assess the need for further examination and a face-to-face appointment
  • erectile dysfunction
  • loss of sexual desire
  • urinary problems
  • pelvic area pain
  • high PSA levels (PSA is an abbreviation for “prostate specific antigen”, a protein produced by prostate gland cells.)
  • follow-up treatment for patients who have a regular treatment relationship with a urologist at Mehiläinen
  • erectile dysfunction
  • prostatic hyperplasia
  • urinary symptoms
  • testosterone replacement treatment
  • monitoring of certain types of cancer
  • hearing of test results after a previous face-to-face appointment

What is the remote appointment not suitable for?

  • acute emergencies
  • acute ailments with severe symptoms or involving fever: bleeding, pains, symptoms of infection
  • situations requiring a urological examination or an ultrasound examination
  • issues with the foreskin
  • tumours or suspected tumours in the testes
  • sterilisation
  • suspected cancer
  • persistent/complex symptoms
  • referrals to public health care
  • CNS agent prescriptions (e.g. strong painkillers, sleeping pills)
Occupational health care remote appointment

You can book remote appointments with all occupational health care professionals and specialists online (occupational health physicians, occupational health nurses, occupational psychologists and occupational physiotherapists). Occupational health customers with access to the OmaTyöterveys service can book appointments by calling their service number.

Remote appointments are suitable for

  • non-urgent advice on health issues
  • follow-up appointments
  • management of work ability issues
  • management of certain issues that require medical care

If your condition requires a physical examination, we recommend booking a personal appointment.

OmaMehiläinen application messages

Did you know that you can contact your personal occupational health nurse and occupational health physician with the OmaMehiläinen app? You can send chat messages on the Occupational Health tab in the section Occupational Health Team.

Psychiatrist’s remote appointments

What kinds of health issues can usually be treated in a remote appointment with a psychiatrist?

  • Follow-up appointments of an established treatment relationship
  • Referrals to public hospitals or online therapy in established treatment relationships
  • Prescription renewals (apart from central nervous agents such as sedatives)
  • Consultation appointments
  • Thorough functional capacity, work ability and rehabilitation assessments (at least 45 minutes)

What are remote appointments not suitable for?

  • Acute onset of symptoms of psychosis
  • Symptoms of (hypo)mania
  • Treatment of severe self-destructiveness
  • Prescription of central nervous agents (sedatives, for example)
Psychologist’s remote appointments

A remote appointment with a psychologist can be booked for the same reasons as a personal appointment, including challenging situations in life or mood disorders. If you have not accessed the services of a psychologist before, you may find it easier to join a remote appointment than visiting a psychologist in person. Some even feel that sharing their matters is easier when they are using a phone or a computer.

Physiotherapist’s remote appointments

What kinds of health issues can usually be treated in a remote appointment with a physiotherapist?

  • Physiotherapy counselling, support and providing instructions for exercises
  • Disorders of the musculoskeletal system not accompanied by significant incapacity, for example, mild injuries/symptoms of upper or lower limbs which allow the limb to be used such as osteoarthritis symptoms in the knee or persistent knee pain
  • Follow-up physiotherapy appointments in which the progress of rehabilitation and/or physiotherapy is assessed but no testing or measurements are to be made

What are remote appointments not suitable for?

  • The first appointment with a physiotherapist should be a personal appointment
  • Difficult symptoms or injuries of the musculoskeletal system that require thorough examination such as lower back symptoms accompanied by somatosensory or motor disorders
  • Appointments that include manual therapy
  • Appointments that include tests or measurements performed by a physiotherapist (for example, certain postoperative rehabilitation appointments)