Mehiläinen's Privacy Statements
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Patient information and personal data
In the OmaMehiläinen service, you can find your own health information and manage related consents. You can order patient records by filling out the order form and sending it as an attachment to the Digital Clinic customer service.
Ordering patient records
In the OmaMehiläinen digital service or the free OmaMehiläinen app, you can find visit notes, examination results, and X-ray and MRI images related to your Mehiläinen visits. You can also print out narrative texts and examination results for yourself through OmaMehiläinen. You can access OmaMehiläinen either by logging in with your online banking credentials at oma.mehilainen.fi or by downloading the OmaMehiläinen app to your mobile device and registering as a user. The free mobile app can be downloaded from the App Store or Google Play.
In OmaMehiläinen, you can also view your other health information, book a doctor's appointment, visit a Digital Clinic physician, and renew a prescription.
Regarding personal data related to publicly funded social services or public healthcare services produced by Mehiläinen, please contact the social and health department of the respective municipality, which acts as the controller for such data.
If you are a self-paying client in Mehiläinen's care units, you can check your information with a free-form written request to the respective care services unit.
Patient data transferred to Kela's national Kanta services can be viewed, and consents and prohibitions related to their use can be given in MyKanta. We hope that customers will give their consent to display their patient data in MyKanta before coming to the appointment. Patient data stored in the Patient Data Repository is, with the patient's consent, available for use by both public and private healthcare nationwide. After giving consent, the customer can prohibit the disclosure of data from the Patient Data Repository. Start using OmaKanta.
Instructions for ordering patient records electronically in OmaMehiläinen:
1
Download and fill in the order form
Download the patient record order form to your device and fill it in electronically.
2
Log in to OmaMehiläinen
Log in to the OmaMehiläinen service or the free OmaMehiläinen app.
3
Start a conversation with Digital Clinic customer service
Within OmaMehiläinen, go to the Digital Clinic customer service and start a new conversation (free of charge).
4
Send the completed form as an attachment
Attach the completed form to the conversation and send it to customer service in the chat.
We primarily recommend making document requests through OmaMehiläinen.
Instructions for making a written document request:
- Print out the Patient Information Request Form from our website or request the form from our medical center.
- Fill in the form and bring it to any of Mehiläinen's medical centers (see Mehiläinen's locations here).
- When you bring in the request form, please also present a photo ID. This way we verify your identity and ensure that we are processing the correct person's information.
- We will mail the information to your home within 1–4 weeks.
Additional information
- Passport (issued by a member state of the European Economic Area (EEA), Switzerland, or an authority in San Marino)
- ID card with a photo (ID card that is acceptable as a travel document, ID card for a minor, ID card for a foreign national or temporary ID card)
- Driver’s licence (issued by a Finnish authority)
- Alien’s passport or travel documents for a refugee, where the identity of the holder has been verified and which has been granted by a Finnish authority
The customer has the right to check the log data on the processing of patient data. The checking is free of charge once a year.
The log data shows who has processed the data, the time of processing and the reason for the processing. You can order the log data by submitting a free-form log data request in the OmaMehiläinen digital service or the free Omamehiläinen mobile application.
Log data can also be ordered in writing using the form below. Log data order form.
Fill in the form and hand it in at any Mehiläinen clinic (see Mehiläinen locations here). When bringing in your order form, you should also bring a photo ID. This means we can verify your identity and ensure that we process the right person’s data.
The following documents can be used to verify identity:
- Passport (issued by a member state of the European Economic Area (EEA), Switzerland, or an authority in San Marino)
- ID card with a photo (ID card that is acceptable as a travel document, ID card for a minor, ID card for a foreign national or temporary ID card)
- Driver’s licence (issued by a Finnish authority)
- Alien’s passport or travel documents for a refugee, where the identity of the holder has been verified and which has been granted by a Finnish authority
We will send you the information by post within 1–4 weeks.
For the National Patient Data Repository, the log data can be found in the kanta.fi External link online service.
If you suspect misuse of patient data, you can ask us to clarify the matter by making a free-form clarification request in the OmaMehiläinen digital service or in the free Omamehiläinen mobile application. For detailed instructions, see the “Instructions for making a document request electronically” section.
Alternatively, you can submit a free-form written request for clarification. The request must specify your personal identity code and the date or other event to which the request for clarification relates. When you order log data, we will provide instructions for making a request for clarification along with the log data. For detailed instructions, see the “Instructions for making a document request in writing” section.
If you notice a security incident that requires immediate or urgent action, contact the service or personnel who treated you first. In other non-urgent matters related to security, you can contact us via Mehiläinen’s feedback channel by choosing “data protection” as the topic of feedback.
The customer has the right to request for rectification of incorrect information. With regard to contact information, you can correct the information by yourself via the OmaMehiläinen online service.
With regard to other information and patient information, you can contact the personnel who treated you and request rectification of incorrect information.
You can also submit a free-form request for rectification to the OmaMehiläinen digital service or the free Omamehiläinen mobile application. For detailed instructions, see the “Instructions for making a document request electronically” section. A request for rectification may also be made in writing with the help of the form at the bottom of the page. For detailed instructions, see the “Instructions for making a document request in writing” section.
In the case of patient data, possible corrections are made in such a way that the original entry can be clarified, if necessary. More detailed information on the processing of personal data in Mehiläinen can be found here. General instructions on the rights of the data subject and the processing of patient data in health care can also be found on the website of the Office of the Data Protection OmbudsmanExternal link.
With regard to personal data related to the publicly funded social services or public health services provided by Mehiläinen, please submit the request for rectification to the social or health services of the municipality in question, which acts as the data controller for the data concerned.
In all matters related to your own patient and personal data, you can contact Mehiläinen's Health Information Management Team.
Health information management
info.terveystiedot@mehilainen.fi
If you submit sensitive information by email, we ask you to use Mehiläinen's secure email if necessary.
With regard to public social and health services, we kindly ask that inquiries and requests related to the processing of personal data be directed to the health or social service of each municipality in accordance with the practices of each municipality.
Data Protection Officer
The Data Protection Officer of Mehiläinen Group is Kim Klemetti.
tietosuoja@mehilainen.fi, switchboard 010 414 0112 (local network rate/mobile charge).
