Digital Clinic brings remote doctor to you

Digital Clinic provides help with various symptoms

Remote appointments with doctors can be used to treat symptoms and diseases that do not require a physical examination.

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Cold symptoms Fever, rhinitis, stuffy nose, cough
Eye symptoms Eye infection, inflammation of the eyelids
Stomach issues Diarrhea, vomiting
Urinary tract infection in women Frequent or painful urination or a burning sensation when urinating
Dental and oral health problems Acute, sudden and exceptional dental, gum or oral problems
Sexual health Contraception, erectile dysfunction, sexually transmitted diseases
Allergy symptoms Allergic rhinitis, pollen allergy symptoms
Skin symptoms Rash, acne, skin inflammation, nail diseases
Insect bites and stings Tick bites, skin symptoms
Prescription renewal Continuing a pharmacological treatment plan issued by Mehiläinen
Concern about my own mental wellbeing Mental wellbeing support provided my Mental Wellbeing Coach

EASY ACCESS TO SERVICES

Download the free OmaMehiläinen application

You can access Digital Clinic with the OmaMehiläinen smartphone app. Sending pictures during a Digital Clinic chat can be done most easily with a smartphone

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Get it on Google Play 

Digiklinikka

How to use Digital Clinic in OmaMehiläinen

OPEN DIGITAL CLINIC

Choose a channel and a professional suitable for your needs.

START A CHAT

You can describe your symptoms in your own words or answer the questions in a symptoms survey.

YOU WILL BE CONTACTED IN JUST A FEW MINUTES

A doctor will ask you more detailed questions.
The treatment plan will remain available in the chat. You will be given a prescription or a referral for further examinations or tests, if necessary.

What are the costs of a Digital Clinic appointment?

Remote appointments are more affordable than visiting a doctor in person and they save time! You will be charged a fee for your remote appointment only if you can be treated remotely.

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Occupational health appointment free of charge Doctor available every day 7 a.m.–11 p.m. The invoice will be sent directly to your employer.
General practitioner €31.90/visit after Kela compensation Available every day 7 a.m.–11 p.m. The fee includes the chat and issuing any possible electronic prescriptions.
Nurse €19.90/visit Assessment of the need for treatment at night 11 p.m.–7 a.m.
Prescription renewal €28/person The fee includes 1–2 prescriptions. Occupational health customers’ invoices will be sent to the employer.
Dental and oral health Digital Clinic €39.90/discussion Dental hygienist available every day 8 a.m.–8 p.m. If our specialists advise you to visit a dentist at Mehiläinen, you will be reimbursed for the price of the chat at your appointment.
Concern about my own mental wellbeing €19.90/discussion Support provided my Mental Wellbeing Coach from 8am to 8pm. Occupational healthcare customers. Occupational health customers invoice will be sent to the employer.
No additional fees No additional outpatient or Kanta fees. The same fee is applied on weekends and public holidays.

Digiklinikkakäynnistä ei veloiteta maksua, mikäli lääkäri ohjaa sinut perinteiselle vastaanotolle. Varamme kuitenkin oikeuden veloittaa käynnistä, mikäli asia vaatii lääkärin tarkempaa perehtymistä tai hän antaa hoito-ohjeita oireiden lievittämiseksi, mutta jatkohoito vaatii lääkärin laajempaa perehtymistä

How to renew prescriptions issued by Mehiläinen in Digital Clinic

SELECT THE PRESCRIPTIONS TO BE RENEWED

You can select one or more prescriptions to be renewed.

PROVIDE A REASON FOR RENEWING THE PRESCRIPTION

Give the doctor a description of your symptoms, i.e. the reasons for continuing pharmacological treatment, and confirm the payment.

YOUR PRESCRIPTION WILL BE RENEWED WITHIN 24 HOURS

Your electronic prescription will be available at pharmacies. You will see information about the renewed prescription in OmaMehiläinen.

Our Digital Clinic doctors are professionals experienced in remote appointments

Digital Clinic is available without booking an appointment. One of the available Digital Clinic doctors will reply to your message. The doctor can ask you more detailed questions, give you treatment instructions, issue electronic prescriptions, create a referral for further examinations or tests or issue a short period of sick leave.

Digiklinikan läälärit ovat kokeneita etävastaanoton ammattilaisia

Do you want to see a doctor without queuing?

The video is in Finnish.

Our customers recommend the remote appointment service

We ask our customers to provide feedback after each visit. On the basis of this feedback, we calculate an internationally recognised promoter score (NPS). The higher the score is, the more satisfied our customers are. The score is based on the feedback submitted over the past 7 days.

Frequently asked questions

Digital Clinic is a user-friendly service. Here are some practical instructions for remote appointments.

When is digital clinic open?

Digital Clinic is open 24/7, including weekends and public holidays. Remote Digital Clinic appointments with doctors are available every day from 7 a.m. to 11 p.m., and our nurses can assess your need for treatment at night from 11 p.m. to 7 a.m.

Do I need to book a remote appointment?

The services of Digital Clinic are available without booking an appointment. Remote Digital Clinic appointments with doctors are available every day from 7 a.m. to 11 p.m. You will be contacted by the first available doctor. We will reply to your message within one hour. The average reply time, however, is approximately 15 minutes.

How can the doctor make an accurate diagnosis without seeing me?

The doctor will ask you more detailed questions in order to determine your overall condition. If necessary, the doctor may ask you to send pictures to support their diagnosis and to plan the treatment instructions. Digital Clinic doctors will always assess whether their patients require a physical examination and refer them to a personal appointment, if necessary. Digital Clinic appointments are free of charge if our doctors are unable to provide treatment instructions remotely.

I am not sure whether my condition can be treated remotely. Should I start a chat in Digital Clinic?

Do not hesitate to contact us! The doctor will refer you to a personal appointment if they are unable to give you treatment instructions in the chat. In such cases, the Digital Clinic appointment is free of charge.

Is Digital Clinic for children as well?

Yes! Digital Clinic is an excellent tool for treating the symptoms of children as it does not require travelling with a sick child. Remote appointments can be used to treat children that do not require a physical examination. Such conditions may include, for example, cold symptoms, eye infections, rash and insect bites and stings.

When you start a chat with a doctor, select the name of your child from the menu. If your child is not available in the menu, click or tap Add a Family Member and enter the child’s personal identity code. If your child is under 12, you may start a Digital Clinic without selecting them. In order to add a family member aged 12–17 (and to access Digital Clinic on their behalf), you need to fill in a consent form at a Mehiläinen clinic together with the minor. The identities of the adult and the child are verified at the clinic and both parties need to sign the consent form. The consent is valid until the child reaches the age of 18. Visiting a Mehiläinen clinic for identification purposes is required by law when the child reaches the ages of 12 and 15. Adding a newborn baby in the service is not possible. In most cases, babies can be added to the service 1–3 months after they are born.

I started an appointment, but I closed the chat view. Can I re-enter the chat?

You can re-enter the chat in the OmaMehiläinen app by opening Digital Clinic and clicking or tapping Chats and Messages in the top menu of the Digital Clinic tab. Active chats are shown on the front page of Digital Clinic.

Is it safe to use Digital Clinic?

It is safe to use Digital Clinic. Accessing the OmaMehiläinen service requires strong authentication by using online banking credentials, for example. All Digital Clinic doctors and nurses are licenced to practice by the National Supervisory Authority for Welfare and Health (Valvira). All doctors need to sign in to the patient information and operating systems with their personal ID cards.

The OmaMehiläinen app does not store any information on your device. Instead, the application retrieves the information from Mehiläinen’s patient information database with a unique customer identifier.

Are Digital Clinic appointments included in occupational health care services?

Digital Clinic is included in most occupational health agreements. You can check your situation easily by logging in to Digital Clinic. Click or tap Occupational health appointment and the fee for the remote appointment will be charged directly from your employer. Welcome to Digital Clinic!

Can doctors issue sick leave remotely?

Doctors can issue short periods of sick leave remotely. You should check whether your employer accepts sick leave issued through Digital Clinic. According to the policies of some workplaces, employees are only required to submit a personal notice of sick leave of a few days to their employers.

All sick leave certificates will be available in the Events view of the Home page and linked to the appointment during which the sick leave was issued. The certificates will also be available at the bottom of the Occupational Health view. The Occupational Health view also includes other useful information concerning your occupational health agreement. The agreement can be printed, saved or forwarded digitally by clicking or tapping the PDF link to the A certificate under the header Sick Leave.

What prescriptions can be renewed in Digital Clinic without an appointment with a doctor?

Prescriptions can only be renewed on therapeutic grounds. Provide a short description of the problem for which the prescription was originally issued and your current condition. Entering “I’ve run out of the medication” does not provide the doctor with adequate information for renewing your prescription. In such cases, the doctor will contact you for more information by opening a Digital Clinic chat, and the prescription renewal is subject to a Digital Clinic appointment fee of € 31.90 after Kela compensation.

If, for one reason or another, the doctor cannot renew your prescription remotely, you will be referred to a personal appointment or an appointment with your attending doctor. In such cases, using Digital Clinic is free of charge.

Remote appointments cannot be used to renew or issue central nervous system (CNS) agent prescriptions or prescriptions for other pharmaceutical substances that include the possibility of substance abuse. Digital Clinic appointments cannot be used to prescribe pharmaceutical substances with disputed therapeutic indications, such as liothyronine.

Can Digital Clinic be used to renew prescriptions not available in OmaMehiläinen?

The prescription renewal service can only be used to renew prescriptions currently valid and displayed in OmaMehiläinen. If you want to renew a prescription issued by another party, you need to start a chat in the Occupational Health View or General Practitioner service. A doctor will assess the need for issuing a prescription in the chat. If you pay the costs of the appointment yourself, the price of the service is € 31.90 after Kela compensation.

What are the costs of accessing Digital Clinic?

The fees for a remote appointment with a general practitioner and a nurse’s assessment of the need for treatment are € 31.90 after Kela compensation and € 12, respectively. The fee includes the chat and issuing any possible electronic prescriptions. The invoice for occupational health customers’ appointments will be sent directly to the employer, which means that the appointment is free of charge for you.

The fee for renewing prescriptions through Digital Clinic is € 28. The fee includes 1–2 prescriptions. The invoice for occupational health customers’ prescription renewals will be sent directly to the employer, which means that the renewal is free of charge for you. All prescriptions are renewed within 24 hours and delivered electronically.

Are Digital Clinic fees covered by the KELA reimbursement scheme?

The doctoral services of Digital Clinic are covered by the KELA reimbursement scheme. Remote appointments with doctors are also more affordable than booking a personal appointment.

How are the appointments paid? Where can I get a receipt for my appointment?

The invoice for occupational health customers’ appointments will be sent directly to the employer, which means that the appointment is free of charge for you. If you pay for the appointment yourself, your payment card information is requested when you use the services for the first time. Afterwards, you can start a chat without entering this information and the fees will be charged from the card entered in the My Information tab. You will be sent a receipt by e-mail when the fee has been charged. You can check your e-mail address in the My Information tab of OmaMehiläinen. If the e-mail address field is empty, enter your e-mail address to receive receipts. Please contact our customer service if your e-mail address in OmaMehiläinen is no longer your current e-mail address and the receipt has been sent to your old address.

I have a variety of symptoms. Can these be treated in a single appointment?

Digital Clinic can be used to treat various symptoms. If the symptoms are clearly caused by different conditions (e.g. eye symptoms and back pain), the doctor is entitled to charge a fee for more than one appointment.

Does my insurance cover remote appointments?

Most medical expense insurance covers remote services. Check the terms and conditions of your insurance agreement. Before starting a Digital Clinic appointment, fill in the information of your insurance company in the My Information section of OmaMehiläinen. (OmaMehiläinen > More > My Information > Insurance Company). As a client of If’s health insurance, you only pay a possible deductible for a remote doctor’s appointment, and Mehiläinen will apply for reimbursements directly from the insurance company (remember to enter If as your insurance company in the My Information section before starting an appointment). If you are a client of LocalTapiola, select the TerveysHelppi service in Digital Clinic. If you have acquired insurance from another insurance company, you may apply for reimbursement for the Digital Clinic appointment from your insurance company after the appointment. The receipt for the Digital Clinic appointment will be sent to the e-mail address in the My Information section.

Learn more:
Dental and oral health Digital Clinic

Do you have any additional questions?
Please contact our customer service for further assistance in how to use Digital Clinic.