OmaMehiläinen-application and online service

OmaMehiläinen makes our services even more accessible

Booking an appointment

Book an appointment with a familiar physician based on your appointment information or browse available appointments filtered by clinic, for example. You can see all of your appointments and receive an alert for your next appointment.

Registration for appointments

Register for your appointment and see the location of the consulting room. If your appointment has been delayed, the app can let you know.

Renewing a prescription

You can easily renew your prescriptions directly in the app.
Please note that the original prescription should be issued by a Mehiläinen physician.

Results

You can view laboratory results as well as X-ray, MRI and ultrasound examination results in the app.

Vaccination information

You can view your vaccinations and their expiration dates in the app.

Loyalty Program

The Mehiläinen Loyalty Program and its benefits are available to you and your family as soon as you download the app.

Family members

Add the information of your child or another family member into the application. You can book appointments for them, renew their prescriptions and view their test results. The family profile enables you to use the Digital Clinic services on behalf of a child, for example.

Your information

You can update your information, such as address or insurance information, in the app. You can also add your Kela card to the app for the use of the Digital Clinic services or prescription renewals, for example.

The video library supports your wellbeing

The free-of-charge video library (in finnish) offers tips to support your energy levels and wellbeing.

Digital Clinic

Remote appointments with doctors can be used to treat symptoms and diseases that do not require a physical examination.

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Open 24/7 Get assistance with all issues related to your health every day, around the clock, in the Digital Clinic.
Choose your channel Select the Mehiläinen Digital Clinic service channel that best serves your needs.
Help for various symptoms Our remote physicians help you with flu, eye, stomach and allergy symptoms as well as rashes.
Low-threshold communications channel The mental health specialists of the Digital Clinic offer you support and help for mental wellbeing and coping.
Dental and oral health Contact the dental and oral health Digital Clinic anywhere when you have questions about oral health.

How to start using OmaMehiläinen

Download the app from the app store for iPhones  or Android phones  or log in to the OmaMehiläinen online service . You will need your online banking credentials when logging in to the service for the first time. Read and accept the terms of use of the service.

Download from App store Get it on Google Play

Digiklinikka

Digiklinikan lääkärit ovat kokeneita etävastaanoton ammattilaisia

Are you an occupational health customer of Mehiläinen?

In the app, you can see the information of your occupational health team and use occupational health services.

The prescription renewal service and the Digital Clinic can also be accessed by our occupational health customers if they are included in the company’s occupational health agreement. You can access the agreement in the application or by contacting your employer.

You can complete electronic occupational health questionnaires assigned to you.

How to use the OmaMehiläinen mobile application

OmaMehiläinen tietokoneella

Online service

You can also use OmaMehiläinen in the online service at oma.mehilainen.fi .

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Our customers recommend the remote appointment service

We ask our customers to provide feedback after each visit. On the basis of this feedback, we calculate an internationally recognised promoter score (NPS). The higher the score is, the more satisfied our customers are. The score is based on the feedback submitted over the past 7 days.

Safety

After downloading the app, you will need to register using your online banking credentials.

Learn more about data protection and how we use your data in our privacy statement.

PIN code, fingerprint or facial recognition You can select whether to log in using a PIN code, fingerprint or facial recognition.
Strong authentication option If you wish, you can choose to use strong authentication for booking appointments in the appointment settings.
You can choose what messages to receive By giving your consent for marketing in the marketing and service message setting, you can receive news on health and wellbeing as well as the newest offers of Mehiläinen in your e-mail 1–4 times a month.

Frequently asked questions

OmaMehiläinen mobile application

How to start using the OmaMehiläinen mobile application?

You can download the OmaMehiläinen mobile application on your iPhone in the App Store or on your Android phone in the Google Play Store. The application requires iOS 9.0 or later and Android 4.2 or later. You can browse the service without authentication, but to gain the full benefits of the service, we recommend you register as user, accept the terms of service and use your online banking credentials for authentication. You will only need to use your online banking credentials once. After that, you can log in to the application with your fingerprint or a 4-digit PIN code of your choosing.

I have a Windows phone. Can I download the OmaMehiläinen mobile application?

For the present, the OmaMehiläinen mobile application is only available for iPhones and Android phones.

I have used the OmaMehiläinen online service before. Will the mobile application recognise me and the family members I have added to my family profile?

You must accept the terms and conditions of the OmaMehiläinen mobile application and use your online mobile credentials for authentication when logging in to the application for the first time, even if you have used the OmaMehiläinen online service before. If you have added your child or another family member to your family profile in the OmaMehiläinen online service, their information will also be displayed in the OmaMehiläinen mobile application. You can add family members to your family profile in the ‘My Information’ > ‘Personal Information’ section of the mobile application by entering the person’s personal identity code.

How old a child can I add to the family profile? Why can’t I see the child’s information in OmaMehiläinen even though I have added the child to my profile?

Guardians can add children under 12 to their family profile in OmaMehiläinen. Please note that only a child who has a name and who has been added to the Population Register can be added to the family profile. The information in the Population Register are updated slowly, which means that newborns cannot be added immediately.

Children aged 12–17 must fill in a family profile link consent form at a Mehiläinen clinic. However, the patient records of 12–17-year-olds will not be shown to the individual or in the family profile unless specifically allowed by the physician. The form must be re-submitted when the child turns 15. The consent is valid until the child reaches the age of 18. After this, the guardian’s access to the child’s information ends automatically.

How can I register for my appointment using the OmaMehiläinen mobile application?

Your appointment is displayed in the upcoming events in the ‘Home’ section of the application. The ‘Register’ option will be activated 30 minutes before the appointment, whereupon you can register for your appointment by selecting ‘Register’. The application will tell you which floor and consulting room to go to.

I do not wish to receive notifications on my appointments or test results directly on my phone screen. How can I block them?

The application will ask for a permission to send notifications directly on your phone screen. If you have given the application permission to send notifications and you want to block them later, go to the settings on your phone to manage your permissions.

Is the OmaMehiläinen mobile application safe to use?

The customer’s health information will not be stored on the device but is always retrieved from the Mehiläinen patient information system when using the application. The user’s identification information, based on which the information is retrieved, is encrypted by technology provided by the platform developer. The user must ensure that the device is always updated to the latest system version and that outsiders are not able to access the information on the device.

How do I change my password for the OmaMehiläinen app?

You can change your password in the “More” tab by choosing “My information” and “Change the PIN code”.

I’m concerned about the security of my information. How can I add strong identification for the Mehiläinen services that I use?

You can add strong identification in your OmaMehiläinen application in the section “More”, “My information”, “Bookings” and by activating “Allow online booking only when strongly authenticated”.

How can I renew my prescription in the OmaMehiläinen application?

You can renew prescriptions issued by Mehiläinen physicians in the ‘Prescriptions’ section of the ‘Home’ menu by tapping on the ‘Renew’ option next to the desired prescription. The price for renewing a prescription is EUR 28. The prescription renewal fee covers 1–2 medications. You can request the renewal of several medications at the same time. We will charge you according to the number of medications. For the renewal of the prescription, you will need to enter the information of your Kela card and your bank card on the ‘My Information’ page. Your e-mail address will also be needed for the receipt. A doctor will renew your prescription within 24 hours. Please note that some prescriptions cannot be renewed without an appointment.

What is the Digital Clinic and when can I use it?

The Digital Clinic is a service where you can contact a health care professional 24/7. Our doctors and nurses will respond within an hour. In the Digital Clinic, you can contact our professionals about any health issue. We will look after you and guide you to the correct treatment path if we cannot help you in the Digital Clinic. To use the Digital Clinic, you will need to enter the information of your Kela card and your bank card on the ‘My Information’ page. Your e-mail address will also be needed for the receipt. The price for a doctor’s appointment in the Digital Clinic is EUR 39.90 and for a nurse’s appointment EUR 12. If we cannot help you, the service is free of charge. However, we reserve the right to charge a fee for your appointment if your condition needs to be examined more extensively by a doctor.

OmaMehiläinen online service

Can I register in OmaMehiläinen even if I haven’t used Mehiläinen’s services before?

Yes, you can. Anyone can log in to the service using their personal online banking credentials. However, if you have not used Mehiläinen’s services before, the service will not display any previous appointment history.

I tried to log in using my online banking credentials, but something went wrong. What should I do?

If you have problems with your online banking credentials, we recommend contacting your bank.

I used my online banking credentials for authentication, but now I’m stuck in the registration step. What should I do?

Make sure you have filled in all the required fields and that you have accepted the terms and conditions of the service. The service cannot be used unless all the required information has been filled in and the terms and conditions have been accepted.

My spouse and I have shared online banking credentials. Can I use them to register in OmaMehiläinen?

Always use your personal online banking credentials to register and log in to OmaMehiläinen. Online banking credentials are always personal and in one person’s name, even if the bank account is shared. Only the person holding the online banking credentials may register and log in to OmaMehiläinen. If the online banking credentials are in your spouse’s name, you must obtain your own online banking credentials in order to register in OmaMehiläinen.

Who can see my health and patient information in OmaMehiläinen?

Only you can see your health information in the Mehiläinen patient information system through OmaMehiläinen after registering for the OmaMehiläinen service. Your family members will only be able to view your health information in OmaMehiläinen if you add them to your family profile and specifically allow them to view and manage your information. In addition, you can allow the professionals taking part in your care to view information you have added to OmaMehiläinen (including vaccinations, personal entries, weight management and blood pressure) in the data protection settings of OmaMehiläinen.

I do not want to receive e-mail and SMS notifications of new content in the OmaMehiläinen checklist. How can I block them?

You can manage your messaging options in the OmaMehiläinen profile settings. If you refuse service messages, you will no longer receive e-mail and SMS reminders of upcoming appointments, test results, open referrals, expired prescriptions or changes made to the family profile in OmaMehiläinen.

Can the attending staff at Mehiläinen view a vaccination I have personally added in OmaMehiläinen?

The professionals taking part in your care can only view information you have added to OmaMehiläinen (including vaccinations, personal entries, weight management and blood pressure) if you specifically allow it in the data protection settings of OmaMehiläinen. Please note that, despite your permission, no one will view your information and suggest treatment options unless specifically agreed during an appointment.

My spouse has invited me to join their family profile in OmaMehiläinen. If I accept the invitation, which information will my spouse be able to view?

If you accept the invitation, your spouse will only be able to see your name. If you specifically allow your spouse to view and manage your health information in the family profile settings, they will see all of your information in OmaMehiläinen in the same way it is displayed to you and book appointments for you in our online booking system, for example. We recommend that you carefully consider who you allow to view and manage your health information in OmaMehiläinen.

Why is the information of a child under the age of 12 automatically displayed to the guardian in OmaMehiläinen?

It is in the child’s best interests to enable the guardian to register their official dependent and use the OmaMehiläinen services on their behalf. However, it is important to note that the child’s information is confidential and even a guardian is not generally entitled to access the information of a child, even if the child is under the age of 12. The guardian is responsible for ensuring that they always use OmaMehiläinen on behalf of the child in a way that serves the child’s best interests.

According to section 9 of the Finnish Act on the Status and Rights of Patients (785/1992): “If a minor patient because of his/her age or level of development can decide on the treatment given to him/her, he/she has a right to forbid providing his/her guardian or other legal representative with information on his state of health and care.” Furthermore, according to section 7 of the act (Finnish Act on the Status and Rights of Patients, 785/1992): “The opinion of a minor patient on a treatment measure has to be assessed if it is possible with regard to his/her age or level of development. If a minor patient owing to his/her age and level of development can decide on the treatment given to him/her, he/she has to be cared in mutual understanding with him/her.”

The child has the option of asking an attending doctor to forbid displaying their patient information to a guardian in OmaMehiläinen, for example, whereupon the doctor will record the refusal after taking into consideration the age, level of development and health issue of the child. If a parent’s guardianship over the child ends, the parent is obligated to inform Mehiläinen of the matter, after which the parent will no longer be able to view the child’s information. Mehiläinen also has the right to use the automated verifications of the Population Register Centre to check the validity of the guardianship and, if necessary, forbid the display of the child’s information to anyone other than the official guardian. See also section 5 of the OmaMehiläinen terms and conditions: Minors’ registration and use of service.

My child just turned 12 and I can no longer see their patient information in OmaMehiläinen. Why is this and how can I see the information?

According to section 9 of the Finnish Act on the Status and Rights of Patients (785/1992): “If a minor patient because of his/her age or level of development can decide on the treatment given to him/her, he/she has a right to forbid providing his/her guardian or other legal representative with information on his state of health and care.”

The explanatory memorandum of the legislation states that, in practice, nearly all children over 12 are mature enough to decide on the treatment given to them. In compliance with this statement, access to the child’s health information in the OmaMehiläinen service ends automatically when the child turns 12. In order to display the information of a child who is 12 or older to the guardians, the child must give their guardian specific consent to view their information in the Mehiläinen patient information system as well as the information entered into the service by the child in OmaMehiläinen. Children who are 12 or older may give their consent by signing a document at a Mehiläinen clinic, thereby allowing their official guardian to view and manage their health information. Both the child and the guardian must be present and able to prove their identity. Consent must be given separately to each parent, if desired. Consent given at the age of 12–14 will be valid until the child turns 15, after which the child may renew their consent in a similar manner or by registering in OmaMehiläinen using their personal online banking credentials and allowing their guardian to view and manage their health information. The consent will then be valid until the child turns 18, whereupon they are removed from the guardian’s family profile. Please note that the patient records of those between the ages 12 and 17 will not be displayed to the individual or in the family profile unless specifically allowed by the doctor.

Consent can be withdrawn at any time by signing a document at a clinic or, if the person is 15 or older, in the service by using online banking credentials. As the child’s OmaMehiläinen profile and information will be stored even if they are no longer included in the guardian’s family profile, the child may personally view and manage their information in OmaMehiläinen by logging in to the service using their personal online banking credentials. Please note that the right to view and manage a minor’s information can only be granted to their official guardian, unlike adults who may grant any person the right to view and manage their information. See also section 5 of the OmaMehiläinen terms and conditions: Minors’ registration and use of service.

I’m a minor and I’ve registered in OmaMehiläinen using my online banking credentials. Why can’t I add people to my family profile?

Only the OmaMehiläinen users who are 18 or older can add people to their family profile. Minors can only be part of the family profile of their official guardian and manage the display of their information to their guardian.

How do I change my password for the OmaMehiläinen online service?

The OmaMehiläinen online service uses strong identification with online banking credentials. Identification is connected to the person’s official identity, so a separate password is not set for the OmaMehiläinen online service. This means that the password cannot be changed.

I’m concerned about the security of my information. How can I add strong identification for the Mehiläinen services that I use?

You can add strong identification in your OmaMehiläinen application in the left navigation bar in the section “PROFILE“, “Bookings” and by activating “Allow booking online only strongly identified”.

I wish to stop using the OmaMehiläinen service and terminate my service agreement. What should I do?

You can terminate your OmaMehiläinen service agreement at the reception desk of a Mehiläinen clinic by signing the service agreement termination form. You will be required to prove your identity when terminating your agreement.

If you have any questions, please contact omamehilainen@mehilainen.fi.