You can download the OmaMehiläinen mobile application on your iPhone in the App Store or on your Android phone in the Google Play Store. The application requires iOS 9.0 or later and Android 4.2 or later. You can browse the service without authentication, but to gain the full benefits of the service, we recommend you register as user, accept the terms of service and use your online banking credentials for authentication. You will only need to use your online banking credentials once. After that, you can log in to the application with your fingerprint or a 4-digit PIN code of your choosing.

For the present, the OmaMehiläinen mobile application is only available for iPhones and Android phones.

You must accept the terms and conditions of the OmaMehiläinen mobile application and use your online mobile credentials for authentication when logging in to the application for the first time, even if you have used the OmaMehiläinen online service before. If you have added your child or another family member to your family profile in the OmaMehiläinen online service, their information will also be displayed in the OmaMehiläinen mobile application. You can add family members to your family profile in the ‘My Information’ > ‘Personal Information’ section of the mobile application by entering the person’s personal identity code.

Guardians can add children under 12 to their family profile in OmaMehiläinen. Please note that only a child who has a name and who has been added to the Population Register can be added to the family profile. The information in the Population Register are updated slowly, which means that newborns cannot be added immediately.

Children aged 12–17 must fill in a family profile link consent form at a Mehiläinen clinic. However, the patient records of 12–17-year-olds will not be shown to the individual or in the family profile unless specifically allowed by the physician. The form must be re-submitted when the child turns 15. The consent is valid until the child reaches the age of 18. After this, the guardian’s access to the child’s information ends automatically.

Your appointment is displayed in the upcoming events in the ‘Home’ section of the application. The ‘Register’ option will be activated 30 minutes before the appointment, whereupon you can register for your appointment by selecting ‘Register’. The application will tell you which floor and consulting room to go to.

The application will ask for a permission to send notifications directly on your phone screen. If you have given the application permission to send notifications and you want to block them later, go to the settings on your phone to manage your permissions.

The customer’s health information will not be stored on the device but is always retrieved from the Mehiläinen patient information system when using the application. The user’s identification information, based on which the information is retrieved, is encrypted by technology provided by the platform developer. The user must ensure that the device is always updated to the latest system version and that outsiders are not able to access the information on the device.

You can change your password in the “More” tab by choosing “My information” and “Change the PIN code”.

You can add strong identification in your OmaMehiläinen application in the section “More”, “My information”, “Bookings” and by activating “Allow online booking only when strongly authenticated”.

You can renew prescriptions issued by Mehiläinen physicians in the ‘Prescriptions’ section of the ‘Home’ menu by tapping on the ‘Renew’ option next to the desired prescription. The price for renewing a prescription is EUR 28. The prescription renewal fee covers 1–2 medications. You can request the renewal of several medications at the same time. We will charge you according to the number of medications. For the renewal of the prescription, you will need to enter the information of your Kela card and your bank card on the ‘My Information’ page. Your e-mail address will also be needed for the receipt. A doctor will renew your prescription within 24 hours. Please note that some prescriptions cannot be renewed without an appointment.

The Digital Clinic is a service where you can contact a health care professional 24/7. Our doctors and nurses will respond within an hour. In the Digital Clinic, you can contact our professionals about any health issue. We will look after you and guide you to the correct treatment path if we cannot help you in the Digital Clinic. To use the Digital Clinic, you will need to enter the information of your Kela card and your bank card on the ‘My Information’ page. Your e-mail address will also be needed for the receipt. The price for a doctor’s appointment in the Digital Clinic is EUR 39.90 and for a nurse’s appointment EUR 12. If we cannot help you, the service is free of charge. However, we reserve the right to charge a fee for your appointment if your condition needs to be examined more extensively by a doctor.

Yes, you can. Anyone can log in to the service using their personal online banking credentials. However, if you have not used Mehiläinen’s services before, the service will not display any previous appointment history.

If you have problems with your online banking credentials, we recommend contacting your bank.

Make sure you have filled in all the required fields and that you have accepted the terms and conditions of the service. The service cannot be used unless all the required information has been filled in and the terms and conditions have been accepted.

Always use your personal online banking credentials to register and log in to OmaMehiläinen. Online banking credentials are always personal and in one person’s name, even if the bank account is shared. Only the person holding the online banking credentials may register and log in to OmaMehiläinen. If the online banking credentials are in your spouse’s name, you must obtain your own online banking credentials in order to register in OmaMehiläinen.

Only you can see your health information in the Mehiläinen patient information system through OmaMehiläinen after registering for the OmaMehiläinen service. Your family members will only be able to view your health information in OmaMehiläinen if you add them to your family profile and specifically allow them to view and manage your information. In addition, you can allow the professionals taking part in your care to view information you have added to OmaMehiläinen (including vaccinations, personal entries, weight management and blood pressure) in the data protection settings of OmaMehiläinen.

You can manage your messaging options in the OmaMehiläinen profile settings. If you refuse service messages, you will no longer receive e-mail and SMS reminders of upcoming appointments, test results, open referrals, expired prescriptions or changes made to the family profile in OmaMehiläinen.

The professionals taking part in your care can only view information you have added to OmaMehiläinen (including vaccinations, personal entries, weight management and blood pressure) if you specifically allow it in the data protection settings of OmaMehiläinen. Please note that, despite your permission, no one will view your information and suggest treatment options unless specifically agreed during an appointment.

If you accept the invitation, your spouse will only be able to see your name. If you specifically allow your spouse to view and manage your health information in the family profile settings, they will see all of your information in OmaMehiläinen in the same way it is displayed to you and book appointments for you in our online booking system, for example. We recommend that you carefully consider who you allow to view and manage your health information in OmaMehiläinen.

It is in the child’s best interests to enable the guardian to register their official dependent and use the OmaMehiläinen services on their behalf. However, it is important to note that the child’s information is confidential and even a guardian is not generally entitled to access the information of a child, even if the child is under the age of 12. The guardian is responsible for ensuring that they always use OmaMehiläinen on behalf of the child in a way that serves the child’s best interests.

According to section 9 of the Finnish Act on the Status and Rights of Patients (785/1992): “If a minor patient because of his/her age or level of development can decide on the treatment given to him/her, he/she has a right to forbid providing his/her guardian or other legal representative with information on his state of health and care.” Furthermore, according to section 7 of the act (Finnish Act on the Status and Rights of Patients, 785/1992): “The opinion of a minor patient on a treatment measure has to be assessed if it is possible with regard to his/her age or level of development. If a minor patient owing to his/her age and level of development can decide on the treatment given to him/her, he/she has to be cared in mutual understanding with him/her.”

The child has the option of asking an attending doctor to forbid displaying their patient information to a guardian in OmaMehiläinen, for example, whereupon the doctor will record the refusal after taking into consideration the age, level of development and health issue of the child. If a parent’s guardianship over the child ends, the parent is obligated to inform Mehiläinen of the matter, after which the parent will no longer be able to view the child’s information. Mehiläinen also has the right to use the automated verifications of the Population Register Centre to check the validity of the guardianship and, if necessary, forbid the display of the child’s information to anyone other than the official guardian. See also section 5 of the OmaMehiläinen terms and conditions: Minors’ registration and use of service.

According to section 9 of the Finnish Act on the Status and Rights of Patients (785/1992): “If a minor patient because of his/her age or level of development can decide on the treatment given to him/her, he/she has a right to forbid providing his/her guardian or other legal representative with information on his state of health and care.”

The explanatory memorandum of the legislation states that, in practice, nearly all children over 12 are mature enough to decide on the treatment given to them. In compliance with this statement, access to the child’s health information in the OmaMehiläinen service ends automatically when the child turns 12. In order to display the information of a child who is 12 or older to the guardians, the child must give their guardian specific consent to view their information in the Mehiläinen patient information system as well as the information entered into the service by the child in OmaMehiläinen. Children who are 12 or older may give their consent by signing a document at a Mehiläinen clinic, thereby allowing their official guardian to view and manage their health information. Both the child and the guardian must be present and able to prove their identity. Consent must be given separately to each parent, if desired. Consent given at the age of 12–14 will be valid until the child turns 15, after which the child may renew their consent in a similar manner or by registering in OmaMehiläinen using their personal online banking credentials and allowing their guardian to view and manage their health information. The consent will then be valid until the child turns 18, whereupon they are removed from the guardian’s family profile. Please note that the patient records of those between the ages 12 and 17 will not be displayed to the individual or in the family profile unless specifically allowed by the doctor.

Consent can be withdrawn at any time by signing a document at a clinic or, if the person is 15 or older, in the service by using online banking credentials. As the child’s OmaMehiläinen profile and information will be stored even if they are no longer included in the guardian’s family profile, the child may personally view and manage their information in OmaMehiläinen by logging in to the service using their personal online banking credentials. Please note that the right to view and manage a minor’s information can only be granted to their official guardian, unlike adults who may grant any person the right to view and manage their information. See also section 5 of the OmaMehiläinen terms and conditions: Minors’ registration and use of service.

Only the OmaMehiläinen users who are 18 or older can add people to their family profile. Minors can only be part of the family profile of their official guardian and manage the display of their information to their guardian.

The OmaMehiläinen online service uses strong identification with online banking credentials. Identification is connected to the person’s official identity, so a separate password is not set for the OmaMehiläinen online service. This means that the password cannot be changed.

You can add strong identification in your OmaMehiläinen application in the left navigation bar in the section “PROFILE“, “Bookings” and by activating “Allow booking online only strongly identified”.

You can terminate your OmaMehiläinen service agreement at the reception desk of a Mehiläinen clinic by signing the service agreement termination form. You will be required to prove your identity when terminating your agreement.

If you have any questions, please contact omamehilainen@mehilainen.fi.