Instructions for using the services
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As an insurance customer, you can easily visit Mehiläinen. You can book an appointment, come directly to clinic or use the Digital Clinic with insurance. Some insurance companies offer direct billing so you don't have to apply for compensation afterwards.
By utilizing direct billing, you do not need to pay for the doctor's visit yourself. Check the list below to see if your insurance company is within the scope of direct billing and how to easily apply for direct billing authorization through Mehiläinen.
If you pay for the visit yourself first and apply for reimbursement from the insurance company later, please remember to inform the cashier at the time of payment which insurance company you intend to claim reimbursement from. You can confirm your insurance company affiliation, for example, by showing your insurance card or the insurance company details in OmaMehiläinen.
If the invoice is sent directly to the insurance company, the diagnosis information related to the appointment is also transmitted to the insurance company in connection with the invoice.
As a customer of other insurance companies, you can apply for compensation for the expenses you have paid from your insurance company.
If the invoice is sent directly to the insurance company, the diagnosis information related to the appointment is also transmitted to the insurance company in connection with the invoice.
Online appointment booking: You can easily book an appointment with a specific specialist in our online appointment booking service.
Emergency services: Using our emergency services is easy regardless of your insurance company.
Digital Clinic 24/7: Access treatment quickly without an appointment at the Digital Clinic in the OmaMehiläinen service.
Customer service: You can also book an appointment through Mehiläinen’s customer service on +358 (0)10 414 00 (local network rate/mobile charge) , which is available 24/7.
As a customer of If’s health insurance, you only pay a possible deductible for a physician’s appointment, and Mehiläinen will apply for compensation directly from If.
As a customer of LocalTapiola, you can apply for direct billing authorization before booking an appointment or while visiting the Digital Clinic.
If you have LocalTapiola Health Insurance for illness or accident, and you fall ill or an accident occurs, you can apply for direct billing authorization before booking an appointment through online booking or while visiting the Digital Clinic. Direct billing authorization is possible once the insurance deductible has been charged.
As a customer of Fennia, you have access to FenniaHoitaja. If you book an appointment through the FenniaHoitaja service, you can get an approval for direct invoicing, in which case you only pay for the possible deductible for your treatment, and the remaining expenses will be invoiced directly from the insurance company.
Pohjantähti’s private customers have access to the Oma Pohjantähti service.
As a Pohjola Insurance personal insurance customer, you have access to the Pohjola Health Advisor service. When you start treatment through the Pohjola Health Advisor service, you can get the decision on compensation right away. No separate loss report is needed, and you only need to pay the deductible for the physician’s appointment.
As a Turva health insurance customer, you have access to the TaskuTurva service. If the deductible for the insurance period has already been paid, Mehiläinen will apply for compensation directly from Turva on your behalf when you visit the front desk after the appointment and show the TaskuTurva app.
Please remember to always check out at the cash register before leaving.
Please remember to always check out at the cash register before leaving.
