OmaMehiläinen-application and online service
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Insurance customers of Mehiläinen
As an insurance customer, it is easy for you to use Mehiläinen’s services. Book an appointment, come directly to the emergency department, or use the Digital Clinic and apply for reimbursement from your insurance company later.
As an insurance customer, you can use our services in many ways
Online appointment booking: You can easily book an appointment with a specific specialist in our online appointment booking service.
Emergency services: Using our emergency services is easy regardless of your insurance company.
Digital Clinic 24/7: Access treatment quickly without an appointment at the Digital Clinic in the OmaMehiläinen service.
Customer service: You can also book an appointment through Mehiläinen’s customer service on +358 (0)10 414 00 (local network rate/mobile charge) , which is available 24/7.
Quick access to care with voluntary insurance
- Visit the clinic, emergency department, or contact the Digital Clinic
- Pay for the visit
- Apply for reimbursement from your insurance company
By utilizing direct billing, you do not need to pay for the doctor's visit yourself. Check the list below to see if your insurance company is within the scope of direct billing and how to easily apply for direct billing authorization through Mehiläinen.
Ask your insurance company about your insurance policy or appointment
As a customer of If’s health insurance, you only pay a possible deductible for a physician’s appointment, and Mehiläinen will apply for compensation directly from If.
- As a customer of If’s health insurance, you only pay a possible deductible for a physician’s appointment, and Mehiläinen will apply for compensation directly from If when you visit the front desk after your appointment.
- If direct compensation can also be granted for Digital Clinic appointments.
- In so far as the appointment is a phone appointment or a video appointment, it is not possible to apply for direct compensation from If. Learn more about the If direct compensation service.External link
As a customer of LocalTapiola, you can apply for direct billing authorization before booking an appointment or while visiting the Digital Clinic.
If you have LocalTapiola Health Insurance for illness or accident, and you fall ill or an accident occurs, you can apply for direct billing authorization before booking an appointment through online booking or while visiting the Digital Clinic. Direct billing authorization is possible once the insurance deductible has been charged.
If the invoice is sent directly to the insurance company, the diagnosis information related to the appointment is also transmitted to the insurance company in connection with the invoice.
Other insurance companies
As a customer of Fennia, you have access to FenniaHoitaja. If you book an appointment through the FenniaHoitaja service, you can get an approval for direct invoicing, in which case you only pay for the possible deductible for your treatment, and the remaining expenses will be invoiced directly from the insurance company.
Pohjantähti’s private customers have access to the Oma Pohjantähti service.
As a Pohjola Insurance personal insurance customer, you have access to the Pohjola Health Advisor service. When you start treatment through the Pohjola Health Advisor service, you can get the decision on compensation right away. No separate loss report is needed, and you only need to pay the deductible for the physician’s appointment.
As a Turva health insurance customer, you have access to the TaskuTurva service. If the deductible for the insurance period has already been paid, Mehiläinen will apply for compensation directly from Turva on your behalf when you visit the front desk after the appointment and show the TaskuTurva app.
As a customer of other insurance companies, you can apply for compensation for the expenses you have paid from your insurance company.
If the invoice is sent directly to the insurance company, the diagnosis information related to the appointment is also transmitted to the insurance company in connection with the invoice.
Service instructions for other insurance customers
- Check. Check your insurance terms and conditions or check with your insurance company what procedures and medical services are covered by your insurance.
- Direct invoicing. Some insurance companies use a direct invoicing service. Find out whether the invoices for appointments and procedures can be sent directly to your insurance company or whether you need to pay for your appointments yourself and then apply for compensation from the insurance company.
- If you have a voluntary insurance (private accident, treatment cost, travel and license insurances), you usually pay for your appointments yourself and then apply for compensation from the insurance company. If you use the insurance company’s direct compensation service or a payment commitment or direct invoicing approved by the insurance company, we may invoice the service directly from the insurance company.
- When it comes to statutory insurance (workplace accidents, traffic accidents), we can send the invoice for the appointments directly to your insurance company.
- In the case of voluntary personal insurance taken out by your employer (medical expense or accident insurance), we can usually invoice the appointments directly from the insurance company.
- If you have a voluntary insurance (private accident, travel and license insurances), you usually pay for your appointments yourself and then apply for compensation from the insurance company. If you use the insurance company’s direct compensation service or a payment commitment or direct invoicing approved by the insurance company, we may invoice the service directly from the insurance company.
- Occupational accidents:
- Get Medical Help: You can go directly to a healthcare provider, such as the nearest private medical center. Check the nearest Mehiläinen emergency service.
- Report to Supervisor: In the event of a workplace accident, report the incident to your supervisor immediately. The employer or supervisor must file a damage report with the insurance company. Each insurance company has its own damage report form, which is usually available online.
- Compensation and Billing: The employer's statutory workplace accident insurance covers the initial visit, and it is usually billed directly to the insurance company.
- Further Examinations/Procedures: If the treatment requires further examinations or procedures, the doctor will request a payment commitment from the insurance company. - When it comes to traffic accidents , we can send the invoice for the appointments directly to your insurance company. If you have a traffic accident, you can report it yourself to your insurance company.
- In the case of voluntary personal insurance taken out by your employer (medical expense or accident insurance), we can usually invoice the appointments directly from the insurance company. Always report the accident to the insurance company as well.
- For more expensive treatments or examinations (e.g. surgery), the physician will request a payment commitment from the insurance company.
- When the insurance company grants a payment commitment, we can send invoices for the more expensive treatments and examinations directly to the insurance company.
- When it comes to voluntary insurance, we can also request a payment commitment from your insurance company for an examination or procedure prescribed by a physician.
