Frequently asked questions

Here you can find answers to frequently asked questions.

What type of specialist should I consult for my ailment?

You can browse specialists on our website  and filter your search results by specialty and area. If you have any questions, you can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

How to submit a call request?

If your appointment was less than 60 days ago, you can leave a call request for a specialist on the front page of Mehiläinen’s website in the section “Leave a call request” . In OmaMehiläinen, you can also leave a call request and send a message to the professional who was in charge of your care. Occupational health customers can send a message or leave a call request to their occupational health team in OmaMehiläinen, if necessary. You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system .

When is the next available appointment?

You can see our available appointments in our online booking system . On the page, select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information. Not all appointments can be booked online. You can also ask about available appointments by contacting Mehiläinen's customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or in our chat service. 

How do I cancel my appointment?

You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service . If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment. You can also cancel your appointment by calling our customer service at 010 414 00 (0,084 €/min) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (0,0835 €/call + 0,1669 €/min) (open 24/7). Our customer service chat  is also available. We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.

How do I renew my prescription?

If your prescription hasn’t expired, you can request a renewal in the OmaMehiläinen service . If you want to ask about a renewal by phone, you can leave a call request  with the specialist who wrote the prescription on the website or in OmaMehiläinen. You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system . If you wish, you can also make an appointment to renew the recipe. Please remember that medicines affecting the central nervous system, for example, cannot be renewed over the phone without a treatment relationship.

Which clinic should I contact for the fast access to an appointment?

Our online booking system  shows available appointments per city and clinic. If there are no available appointments for the desired date with your search criteria, the system will suggest the next available appointments at the nearest clinic.

You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

How long an appointment should I book?

​​​​​​You can book a longer appointment if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system . Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (0,084 €/min) (open 24/7).

How to book an occupational health examination?

You can book a health examination by logging in to the online booking system  of occupational healthcare; go to “Occupational health” at the top of the page and fill in the required information. The booking system will suggest appointments with your occupational health nurse. You can see the durations of health examination by clicking on the drop-down menu “Vastaanotto” (‘Appointment’) above the appointments and selecting the instructed duration. You can also contact our customer service for available appointments by calling 010 414 0666 (0,0835 €/call + 0,1669 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system .

How do I book a double appointment?

​​​​​​If you need to book a longer appointment, you can book two back-to-back appointments, if you have been instructed to do so. If you are booking an appointment for a health examination with an occupational health nurse, log in to the booking page by following the “Occupational health” link at the top of the online booking system . Select your occupational health nurse and the instructed duration in the “Vastaanotto/Terveystarkastus” (‘Appointment/Health Check’) section. If you need a longer appointment with a nurse, please contact our customer service at 010 414 00 (0,084 €/min) (open 24/7) or in the chat service of our online booking system .

Can I arrive at the clinic without an appointment?

That depends on the nature of your ailment. Some Mehiläinen clinics offer acute care services that can be used without making an appointment. You can check if a specific clinic offers such services by going to the online booking service  and typing “Acute care” or “Acute care, injuries” in the “Person or Service” field and the desired clinic in the “Clinic or Region” field. You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system .

How do I book an appointment for a procedure, and how long an appointment should I book?

​​​​​​Appointments for procedures are booked through our customer service or the clinic. Ask about available appointments by calling us at 010 414 00 (0,084 €/min) (open 24/7).

How do I book an appointment for someone who doesn’t have a Finnish social security number?

If you do not have a Finnish personal identity code or the system does not recognise the information you filled in, please contact our customer service at 010 414 00 (0,084 €/min) (open 24/7) or via the chat service in the online booking system .

Where do I book an appointment?

Appointments can be booked in our online booking system . Select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information. Not all appointments can be booked online. You can also ask about available appointments by contacting our customer service. The general number for booking appointments is 010 414 00 (0,084 €/min) and the number for booking occupational health appointments is 010 414 0666 (0,0835 €/call + 0,1669 €/min) (open 24/7).

Where do I book an appointment for a test?

Some tests can be booked in our online booking system . Check the name of the test in your referral and enter it in the “Service” field. Select the city or region to see available appointments. Other tests can be booked by calling 010 414 00 (0,084 €/min) (open 24/7).

Where do I book an appointment for a procedure?

​​​​​​​Call our centralised number for procedure appointments at 010 414 0300 (0,0835 €/call + 0,1669 €/min) on weekdays (Mon–Thu from 8 a.m. to 6 p.m. and Fri from 8 a.m. to 4 p.m.).

How do I cancel a call request?

You can cancel a call request in the OmaMehiläinen service , by contacting our customer service at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service of our online booking system .

What are the payment methods accepted at Mehiläinen?

If you pay for your visit personally, you can use cash, debit and credit cards as a means of payment at Mehiläinen. We accept Visa, MasterCard, American Express, Diners Club and Visa Electron. Learn more about our payment policy.

How much does an appointment cost?

​​​​​​​The price of an appointment consists of the physician’s fee, any tests and referrals and the outpatient fee. See our general price lists. You can also ask about the prices by contacting our customer service at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

I have a question about an invoice I received. What should I do?

Private customers can contact us about invoices by calling +358 (0)10 414 0505 (0,0835 €/call + 0,1669 €/min) (Mon–Fri from 9 a.m. to 4 p.m.) or by sending an e-mail to laskutus.info@mehilainen.fi.

Corporate customers can contact us about invoices by calling the occupational healthcare invoicing number +358 (0)10 414 4244 (0,0835 €/call + 0,1669 €/min) (from 9 a.m. to 1 p.m.) or by sending an e-mail to laskutus.tyoterveys@mehilainen.fi

In complaints related to insurance billing, please call +358 (0)10 414 4545 (0,0835 €/call + 0,1669 €/min) or send an e-mail to vakuutus.laskutus@mehilainen.fi.

Do I need to avoid eating before a laboratory test?

Unless otherwise agreed with your doctor, you can eat a light meal and drink a little and take any medicines you may need before sampling. If necessary, you can check here for tests that require fasting.

Can I visit the laboratory first for a sample and only then book an appointment with a doctor?

​​​​​​If you pay for the test personally, you may not need a referral from your doctor. Please note, however, that without a referral, you will not receive Kela compensation and insurance companies will not reimburse you for the expenses. When arriving at the laboratory, make sure you are able to tell the laboratorians which tests you want taken.

Where can I see my test results?

Some test results can be viewed in the OmaMehiläinen service . We recommend contacting the professional who gave you the referral by leaving a call request  or making an appointment  so that the professional can explain your results.

How long will my referral be valid?

​​​​​Referrals to laboratory tests, X-rays and physiotherapy are valid for one year. Occupational health referrals to specialists and occupational physiotherapists are valid for three months.

What is included in my occupational health agreement?

Contact our customer service, your occupational health nurse or your employer for more information on the content of your occupational health agreement. You can contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service .

Why doesn’t the booking system for occupational health services recognise my personal identity code?

If the login fails and the system does not recognise you as an occupational health customer, please contact your employer. You can also contact our customer service at 010 414 0666 (0,0835 €/call + 0,1669 €/min) (open 24/7) or send us a message in our chat service .

I’ve lost my sick leave certificate. What should I do?

​​​​​​If your appointment was less than 60 days ago, you can leave a call request to the professional who wrote the absence certificate in the OmaMehiläinen service  or online . You can also leave a call request by contacting our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service .

I need my X-rays, where can I get them?

You can see your appointment records, test results, X-rays and MRI images in the OmaMehiläinen service . Almost all information about your appointments is available in OmaMehiläinen. You can also print out your patient records and test results through OmaMehiläinen. If, however, you want your patient records or images on paper, see more detailed instructions here.

How can I check that the payment commitment request has been sent to my insurance company?

​​​​​​You can check directly with your insurance company or with the professional who has promised to send the request to the insurance company. If your appointment was less than 60 days ago, you can leave a call request to the professional in the OmaMehiläinen service  or online . You can also leave a call request by contacting our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service .

How can I contact a doctor if I have a question about my treatment? Does it cost something?

You can submit a call request to the doctor. If your appointment was less than 60 days ago, you can leave a call request to the doctor in the OmaMehiläinen service  or online . You can also leave a call request by contacting our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service.  Depending on the situation, the doctor may charge a fee for this service.

Where can I find Mehiläinen’s service numbers?

​​​​​​You can find Mehiläinen’s service numbers on our website.

Where can I find Mehiläinen’s acute care services and acute care policy?

​​​​​​You can find information about Mehiläinen's acute care and the related policy on our website.

What should I do if there is a problem with the online booking system?

​​​​​​You can try updating or changing your browser. However, if the problem persists, you can send us feedback or contact our customer service (010 414 00 (0,084 €/min), open 24/7) or our chat service . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

Where can I see the prices of a specific professional?

​​​​​​You can find the professional’s prices by searching for the doctor by name or in the online booking system  by finding an available appointment and clicking on the doctor's name. For more information, please see our price list. You can also ask about our prices by contacting our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

The prices of the most common dental treatments can be found in the dental care price list. The dentist will tell you the price of your entire treatment period during your dental check-up.

Where can I see my information?

​​​​​​You can access your information by logging in to the OmaMehiläinen service  or by using the OmaMehiläinen app. You can view your previous and upcoming appointments, open referrals, test results and prescriptions.

Where can I see my open referrals?

​​​​​​You can find your open referrals by logging in to the OmaMehiläinen service  or by using the OmaMehiläinen app.

Where can I log in to the booking system for occupational health services?

​​​​​​You can log in and book an occupational health appointment in our online booking system . Click the “Occupational health” link at the top of the page and enter your information. If you are unable to log in and the system does not recognise you as an occupational health customer, please contact your employer. You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service .

Where is the nearest Mehiläinen clinic?

​​​​​​On our website, you can view information about all of the Mehiläinen clinics. If you need help finding your nearest clinic, you can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service . You can also contact the healthcare professionals in our customer service via WhatsApp, Facebook or Twitter. We are online on social media every day from 8 a.m. to 4 p.m.

Why doesn’t the booking system accept my personal identity code even though I entered it correctly?

Please enter your personal identity code in the format DDMMYYCNNNT (DD: day of birth, MM: month of birth, YY: last two digits of the year of birth, C: identifier for the century (born in the 1900s (-), born in the 2000s (A)), NNN: personal identifier and T: check character). Please check that there are no typos in the name. If you have not used Mehiläinen’s services before, do not have a Finnish personal identity code or the system does not recognise the information you filled in, please contact our customer service at 010 414 00 (0,084 €/min) (open 24/7) or via our chat service .

Will the details of my appointment at Mehiläinen be shown in My Kanta?

​​​​​​All patient data are stored in Mehiläinen’s patient information system and in the Patient Data Repository which is part of the national health archive, i.e. Kanta services. Visit My Kanta to give your consent, and your information from appointments in both public and private health care will be displayed in My Kanta.

Where can I give feedback?

​​​​​​You can give us feedback through the feedback form on our website.

If you want to submit an objection pursuant to Section 10 of the Finnish Act on the Status and Rights of Patients to the director responsible for health care in the health care unit in question, you can directly contact the clinic's patient ombudsman or the physician responsible for your care. You can find the information of professionals responsible for care on the clinic pages in the clinic search.

Do I need to sign up somewhere before my appointment, test or procedure?

​​​​​​You can sign up in the OmaMehiläinen app, at the clinic’s service desk or by scanning your Kela card at a self-service registration kiosk. If this is your first visit to Mehiläinen, please sign up at our service desk. You will be given a form concerning the shared use of patient registers, which you can fill in while waiting.

Where can I find the patient information form for my health examination?

You can find the patient information form for your health examination on our website.

I’m a supervisor. Where can I find a payment commitment form for an employee's appointment?

You can find the payment commitment form on our website.

I don’t have a valid e-mail address. How can I book an appointment online?

​​​​​​If you do not have a valid e-mail address, you can book an appointment by contacting our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service .

I didn't receive a message confirming my appointment. Where can I check the date and time of my appointment?

​​​​​​You can view your appointments by logging in to the OmaMehiläinen service  or by using the OmaMehiläinen app. You can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in our chat service .

How can I renew my laboratory referral?

​​​​​We recommend renewing your referral by contacting the doctor responsible for your care, but you can also make an appointment with another professional or contact a doctor via the Digital Clinic.

Does my local clinic offer the vaccine I want?

You can book an appointment for the most common vaccines (influenza, hepatitis A, hepatitis A and B, tetanus, diphtheria, tick-borne encephalitis, pneumococcus and TBE) directly in Mehiläinen’s booking system . If you cannot find a suitable appointment, you can also contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service .

I can’t find a suitable appointment. What should I do?

​​​​​​If you cannot find a suitable appointment, you can always contact our customer service for advice. We will always try to find the best solution for you in your situation. You can contact our customer service by phone at 010 414 00 (0,084 €/min) (open 24/7) or by sending us a message in the chat service .