For 112 years, Mehiläinen's mission has been to create better health and well-being as part of the surrounding society. Our corporate responsibility is also based on this mission and our values – Skills and Knowledge, Caring and Responsibility, Partnership and Entrepreneurship, and Growth and Development – as we care for people and society.
Mehiläinen's corporate responsibility programme consists of four business-critical areas: quality and customer satisfaction, innovation and financial responsibility, employee well-being and being a good employer as well as sustainable development of operations. All four areas are monitored with several indicators, the development of which is reported as part of the sustainability report.
The 2021 Sustainability Report is Mehiläinen's second separate annual review on corporate responsibility issues. The report describes the progress of the company's corporate responsibility programme, and follows the Global Reporting Initiative (GRI) reporting framework.
Our customers and their families can rely on us to provide individual, safe and effective treatment and care. Our management is knowledge-based, we seek to perform better every day, and we are a pioneer in digital healthcare.
Our growth is stable, we create jobs and export Finnish expertise to the international market. We are a strong partner for companies and the public sector.
We invest in the comprehensive well-being of our employees and provide them with opportunities to develop and shine in their work. We offer a wide range of career paths and our corporate culture encourages success.
We operate sustainably, openly and efficiently throughout the value chain.
Mehiläinen contributes to the growth of health and well-being by investing in the development of high-quality treatment and care and increasing their effectiveness.
Mehiläinen contributes to the goal by employing people, investing and creating economic growth through tax income.
Mehiläinen contributes to the achievement of the goal by making investments in our countries of operation, establishing new care and healthcare units and by innovating and developing treatment and care.
Cooperation between the private and public sector is particularly important in social welfare and healthcare to ensure that services are organised in society in the best possible way for customers and patients.
In spring 2021, Mehiläinen agreed on a EUR 1.06 billion loan package with its financiers, and the interest margin of the loan takes into account Mehiläinen’s success in achieving the sustainability goals tied to the financing. The indicators tied to the package are the quality index of care services for the elderly, access to non-urgent care at Mehiläinen’s public health centres (T3 time) and Mehiläinen Group’s carbon dioxide emissions.Read more
Mehiläinen adopted digital health services and a new kind of teamwork model at Harjun terveys, which have a particular impact on access to care. The T3 time indicating access to non-urgent care has been excellent already in the first year. The goal is to provide access to primary healthcare entirely without waiting times, which, in the second half of the year, has largely been achieved.Read more
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The image shows Mehiläinen’s tax footprint from 1 January to 31 December 2021 (EUR million). The tax footprint indicates the impact of Mehiläinen on the surrounding Finnish society as a payer of taxes and tax-like charges.
The total tax footprint was EUR 301.6 million, of which foreign companies accounted for EUR 14.1 million, or approximately 3.9%. The foreign companies are located in Estonia, Sweden and Germany.
A certificate is not only a framed document on the wall but also a reputable indication of expertise in the industry. It indicates that the company has built a system that meets the relevant standards, customer demands, statutory obligations and the goals set by the organisation.
A certificate is an indication of the company’s level of quality and, with it, the company can send a message to its customers and stakeholders that: