Mehiläinen's corporate responsibility

The starting point of Mehiläinen’s corporate responsibility is responsibility and caring for people and society

For 112 years, Mehiläinen's mission has been to create better health and well-being as part of the surrounding society. Our corporate responsibility is also based on this mission and our values – Skills and Knowledge, Caring and Responsibility, Partnership and Entrepreneurship, and Growth and Development – as we care for people and society.

Mehiläinen's corporate responsibility programme consists of four business-critical areas: quality and customer satisfaction, innovation and financial responsibility, employee well-being and being a good employer as well as sustainable development of operations. All four areas are monitored with several indicators, the development of which is reported as part of the sustainability report.

The 2021 Sustainability Report is Mehiläinen's second separate annual review on corporate responsibility issues. The report describes the progress of the company's corporate responsibility programme, and follows the Global Reporting Initiative (GRI) reporting framework.

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Pioneer in quality treatment and care

Our customers and their families can rely on us to provide individual, safe and effective treatment and care. Our management is knowledge-based, we seek to perform better every day, and we are a pioneer in digital healthcare.

Innovator and agile
developer

Our growth is stable, we create jobs and export Finnish expertise to the international market. We are a strong partner for companies and the public sector.

Attractive and meaningful workplace

We invest in the comprehensive well-being of our employees and provide them with opportunities to develop and shine in their work. We offer a wide range of career paths and our corporate culture encourages success.

Sustainable
development

We operate sustainably, openly and efficiently throughout the value chain.

Vastuullisuusraportti

View Mehiläinen’s Sustainability Report

Read more about Mehiläinen’s responsibility work in our sustainability report.

Read the Sustainability Report

Sustainability Report 2020 

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Mehiläinen promotes the UN’s Sustainable Development Goals in its operations

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UN Sustainable Development Goal #3

Mehiläinen contributes to the growth of health and well-being by investing in the development of high-quality treatment and care and increasing their effectiveness.

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UN Sustainable Development Goal #8

Mehiläinen contributes to the goal by employing people, investing and creating economic growth through tax income.

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UN Sustainable Development Goal #9

Mehiläinen contributes to the achievement of the goal by making investments in our countries of operation, establishing new care and healthcare units and by innovating and developing treatment and care.

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UN Sustainable Development Goal #17

Cooperation between the private and public sector is particularly important in social welfare and healthcare to ensure that services are organised in society in the best possible way for customers and patients.

A growing and developing Mehiläinen

2021 was a year of profitable growth, development and successful expansion beyond Finland's borders.

Read the Annual Report

Vuosikertomus

FINANCING AGREEMENT THAT TAKES SUSTAINABILITY INTO ACCOUNT

In spring 2021, Mehiläinen agreed on a EUR 1.06 billion loan package with its financiers, and the interest margin of the loan takes into account Mehiläinen’s success in achieving the sustainability goals tied to the financing. The indicators tied to the package are the quality index of care services for the elderly, access to non-urgent care at Mehiläinen’s public health centres (T3 time) and Mehiläinen Group’s carbon dioxide emissions.

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PRIMARY HEALTHCARE WITHOUT QUEUES

Mehiläinen adopted digital health services and a new kind of teamwork model at Harjun terveys, which have a particular impact on access to care. The T3 time indicating access to non-urgent care has been excellent already in the first year. The goal is to provide access to primary healthcare entirely without waiting times, which, in the second half of the year, has largely been achieved.

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Tax footprint

Tax footprint

The image shows Mehiläinen’s tax footprint from 1 January to 31 December 2021 (EUR million). The tax footprint indicates the impact of Mehiläinen on the surrounding Finnish society as a payer of taxes and tax-like charges.

Mehiläinen’s tax footprint for 2021 consists of the following:

The total tax footprint was EUR 301.6 million, of which foreign companies accounted for EUR 14.1 million, or approximately 3.9%. The foreign companies are located in Estonia, Sweden and Germany.

  • The amount of taxes on wages and salaries withheld and paid by the Mehiläinen Group was EUR 119.4 million. In Finland, Mehiläinen operates around the country and has operations in both large cities and small municipalities, which means that it pays payroll tax in many municipalities. The share of foreign companies in the total amount of taxes withheld was EUR 3.9 million.
  • The social and health care services provided by Mehiläinen are mostly exempt from VAT. The VAT included in the purchases and investments related to the provision of these services cannot be deducted by Mehiläinen. Instead, the VAT included in these is paid by Mehiläinen. The total amount of VAT paid by the Group on purchases and investments was EUR 46.8 million, of which foreign companies accounted for EUR 3.4 million.
  • The total amount of employer’s social insurance contributions paid by the Mehiläinen Group was EUR 110.4 million. The share of foreign companies was EUR 6.1 million.
  • The Group paid EUR 19.2 million in corporation tax. Most of this was paid in Finland.
  • The Group paid EUR 1.3 million in transfer tax and real estate tax in Finland.
  • The Group also carries out some activities that are subject to VAT (e.g. personnel leasing). The amount of VAT on these activities that is paid to the Tax Administration is the difference between the VAT on the sales in question and the VAT included in the related purchases, which was EUR 4.5 million. The share of foreign companies was EUR 0.7 million.
  • In addition to Mehiläinen’s own staff, the Group employs a large number of private practitioners, whose tax footprint comes on top of Mehiläinen’s own tax footprint and is approximately EUR 76.5 million (estimated).

Certificates are proof of quality and expertise


A certificate is not only a framed document on the wall but also a reputable indication of expertise in the industry. It indicates that the company has built a system that meets the relevant standards, customer demands, statutory obligations and the goals set by the organisation.

A certificate is an indication of the company’s level of quality and, with it, the company can send a message to its customers and stakeholders that:

  • The organisation’s management system meets the chosen international standards (Mehiläinen: ISO 9001, ISO 14001 and ETJ+)
  • The company is committed to providing high-quality services
  • The company is committed to observe environmentally friendly and energy-efficient operating models
  • Continuous development and improvement are key themes of the company’s activities

Learn more about the FIBS Pro certificate 

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Learn more about our operations

You will find plenty of additional information about Mehiläinen’s work and how we strive for the best possible customer satisfaction.

Customer and patient safety

Patient ombudsman and social care ombudsman

Customer experience at Mehiläinen

For further information about Mehiläinen’s corporate responsibility, please contact:

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Marina Lampinen

Director of Public Affairs and Corporate Responsibility

marina.lampinen@mehilainen.fi