Opintojen aikana Jonille suositeltiin Mehiläisen Helpdeskiä hyvänä paikkana aloittaa ura IT:n parissa
Digitaaliset palvelut
End-user services provide IT support to 40,000 Mehiläinen employees. End-user services consist of two closely cooperating teams: Helpdesk and Local IT Support.
Helpdesk is the primary contact channel for technical IT issues and serves all internal Mehiläinen users, offering IT support and services remotely. Helpdesk provides a wide range of services through various service channels: telephone, email, Service Portal and chat. Last year, Helpdesk resolved an impressive 65,000 support requests. Helpdesk is able to solve most of the problems as a remote service, but some problems require a visit to the clinic. In that case, the request is transferred to the Local IT Support team.
Our travelling local IT support operates throughout Finland and is responsible for nearly 800 locations from the southernmost clinic in Hanko to the northernmost clinic in Sodankylä. We are responsible for the operation of the IT equipment and network connections at the various locations as well as the takeover and integration of any acquired companies. We are involved in numerous expansions and relocations of medical clinics.
You may at any point ask for removal the information by filling in the form attached here. Fill in the required information (first- and surname and email) and phrase in the text field your desire to have the information removed from our system. More information about the handling of the personal information in the recruitment process is found here.
During my ICT studies, Mehiläinen Helpdesk was recommended to me as a great place to start my career in IT.
The best thing about my work is when I get to tangibly solve very different and often complex problems. Our daily work involves close cooperation and active communications with other expert IT teams.
Joni Vaittinen, IT specialist, Helpdesk, 1 year at Mehiläinen
We combine the spirit of a growth company with the benefits of a large, solvent company. We offer you the opportunity to work in a dynamic and constantly evolving environment that focuses on digitalisation. Here are some of our employee benefits:
Most of our specialists work in a hybrid model that combines remote and in-office work. The teams and work tasks are all different, so everyone can choose a work model that suits them best. We also value in-person meetings, which is why we have invested in comfortable and modern office spaces that are centrally located in the four cities we operate in.
Our offices are in central locations across Finland: in Helsinki, on the edge of Narinkkatori in Kamppi, as well as in the city centres of Turku, Tampere and Jyväskylä, right next to the best lunch spots.
We are constantly looking to strengthen our teams with talented specialists who appreciate our operating principles and fit right in with Mehiläinen’s work community and culture. Each recruitment process can be tailored to suit our specific needs, but below is a description of what a typical recruitment process with us usually looks like.
Physicians and nurses dedicate their work to helping patients. Our work, in turn, focuses on developing, building and maintaining solutions that allow healthcare professionals to focus on their core work. Our digital solutions support operational capacity and create the conditions for growth and internationalisation. Our Code of Conduct guides our actions in a changing world.
We want to continue to be at the forefront of technological development, which is why we value everything we can achieve together with our competent employees. Competence development and continuous learning are an essential prerequisite for the rapid development of both new and existing technologies.
We invest in learning and support competence development by encouraging our personnel to participate in courses, training programmes and coaching in our field. In addition, participation in conferences, seminars and other events is considered an important part of competence development. We implement annual HR processes in which we map out current competencies and assess personal competence development goals.
