Sustainability at Mehiläinen
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OmaMehiläinen app accessibility statement
This accessibility statement applies to the OmaMehiläinen mobile app (iOS). The statement was prepared on 30 April 2024 and updated on 24 June 2025. We undertake to ensure the accessibility of our services according to the Act on the Provision of Digital Services (306/2019).
Accessibility assessment
The accessibility of the service has been assessed by a third party. Any deficiencies identified in the assessment are listed below and will be corrected as soon as possible.
Digital service accessibility status
Partially meets accessibility requirements (WCAG criteria 2.2 level AA). The main deficiencies in the online service are described later in this statement.
The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.
Alternative ways of using the service
Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.
The customer service number is +358 (0)10 414 00 (local network rate/mobile charge).
Contents or functions that are not yet accessible
Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.
Perceptibility
- The app has empty focuses (WCAG 1.3.1).
- Mandatory fields are not always properly indicated (WCAG 1.3.1).
- PDF files cannot be accessed with screen readers (WCAG 1.3.1).
- Users are unable to change the app’s orientation (WCAG 1.3.4).
- An incorrect entry in a new family member’s personal identity code is only indicated by a colour (WCAG 1.4.1).
- Some of the contents do not change when the text size is changed (WCAG 1.4.4).
Operability
- The slide control cannot be used with screen readers (WCAG 2.1.1).
Understandability
- The user is not informed of the minimum number of characters when searching for health information (WCAG 3.3.2).
Robust
- Health information search results are not clearly indicated (WCAG 4.1.3).
- Screen readers are not always notified of view changes, successful operations, or when character limits are reached (WCAG 4.1.3).
Give feedback on accessibility
If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.
If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to the Traficom. Traficom’s website provides detailed information on how to submit a notification and how the matter will be processed.
Contact information of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
We are continuously working to improve accessibility.
