We want to promote the open sharing of quality information in the social and health care sector. Mehiläinen's quality metrics consist of approximately 90 metrics from various operational sectors as well as personnel.
At Mehiläinen, the quality and safety of treatment and care are monitored using numerous metrics. The metrics are utilized, for example, in knowledge-based management, operational development, and ensuring quality and safety. On this website, we publish a selection of our key metrics. The metrics have been chosen based on professionals' expertise, stakeholders' needs, and customers' interest.
Explore all our quality measures by area from the links below.
We have selected a few key metrics from different sectors of Mehiläinen's operations below.
According to healthcare guarantee legislation, this is the proportion of patients who received treatment within 14 days, out of those patients who should have received treatment within 14 days of contact. The figure is an average calculated from THL's reported figures. Covers primary health care units in the localities: Helsinki, Espoo, Siuntio, Jyväskylä, Lohja, Siikalatva, Tampere, and Turku.
The PEI metric (patient enablement instrument), based on scientific research, investigates the customer's own experience of how the physician's and other specialists' appointment affects their ability to cope with a symptom or illness. In the survey, the customer assesses whether they feel they are coping with the symptom or illness much better, better, as before, or worse. The PEI figures shown in this metric are based on responses from private individuals who have used Mehiläinen's medical clinics.
7 days = the last 7 days
12 months = the last 12 full calendar months (the value is updated once a month)
The overall index of the personnel survey is a metric that compiles the results from different sub-areas of the personnel survey, providing a comprehensive picture of employees' satisfaction, commitment, and experiences at the workplace. This index helps the organization's management identify the strengths and development areas of the work environment, enabling targeted measures to improve occupational well-being and efficiency. The overall index is a valuable tool in planning and monitoring the personnel strategy, promoting the organization's long-term success.
Petri Leiponen
Medical Chief Officer
E-mail address in the format: firstname.lastname@mehilainen.fi