Mehiläinen as a company

Mehiläinen’s services

Mehiläinen is a well-known and highly valued private provider of social and healthcare services, operating in Finland and abroad.

Private healthcare services Physician services, diagnostics, hospitals, dental care, Working Life Services, mental health services and psychotherapy, physiotherapy and well-being services, digital healthcare services
Public healthcare services Health centres with freedom of choice, outsourced services, public dental care, emergency care services and staffing, home care services, publicly funded therapy services
Social care services Residential care services for the elderly, mental health and substance abuse rehabilitation, residential care services for the disabled, child welfare services
For private, insurance, corporate and municipal customers Mehiläinen serves more than 2 million customers annually. The occupational health care services covered 540,000 people. Mehiläinen’s public healthcare services covered the basichealth care of 300,000 people. Mehiläinen’s care homes have more than 8,000 beds.
Extensive service network Mehiläinen’s services are produced at over 670 locations by more than 29,000 employees and private practitioners.

Mehiläinen’s mission

Mehiläinen’s mission is to improve health and well-being together.

  • You and your family get individual care quickly and smoothly.
  • Together with us, employers can maintain their employees’ health, ability to work and well-being.
  • In cooperation with us, public-sector decision-makers can organise highquality, cost-efficient public services.
  • We offer health care professionals meaningful work in an inspiring atmosphere in which they can develop their skills. Widely recognised Mehiläinen is a pioneer of social welfare and health care services in Finland.

Our values

All our activities are guided by strong values and a customer-oriented corporate culture. Our values are:

  • Skills and Knowledge
  • Caring and Responsibility
  • Partnership and Entrepreneurship
  • Growth and Development



Result and key figures

Mehiläinen’s profitable growth continued strongly in 2021. This made it possible to invest heavily in quality and operational development during the year. The company also launched an international expansion.

- Although the COVID-19 pandemic has not yet been overcome, the economy is back on track. Positive economic development and the delayed care due to COVID-19 pandemic were reflected in strong domestic demand for our services. In addition to the strong growth in Finland and new therapy services, international operations grew in revenue, says Mehiläinen CEO Janne-Olli Järvenpää.

Mehiläinen’s revenue for 2021 increased by 20.3¨%, amounting to MEUR 1,398.9 (1,162.5). Underlying operating profit before depreciation of intangible assets generated by acquisitions, impairment and items affecting comparability (underlying EBITA) was MEUR 163.6 (134.1), i.e., 11.7 % (11.5) of revenue. Profit for the financial year was MEUR 24.9 (0.2). Mehiläinen tripled its total investment from the previous year to MEUR 159.7 (52.8).

Customer satisfaction and customer retention remained high in all Mehiläinen's services during the year. The Net Promoter Score (NPS) measuring the customer satisfaction related to private healthcare services remained at an excellent 89-point level.

In 2021, Mehiläinen employed a total of over 29,000 employees and private practitioners. Our full-time staff grew by 19.2 percent from the previous year, with an average of 11,281 employees.

Round key figures from 2021

1,398.9

Revenue (mil. €)

20.3 %

Revenue growth

2 million

Customers

1.5 million

Users in OmaMehiläinen

670

Units

8,000

Beds

29,000

Employees and private practitioners

Revenue distribution

67 %

Healthcare services - Finland

30 %

Social care services

3 %

Healthcare services - international

Personnel

In order to grow and develop while maintaining a high standard of service, Mehiläinen needs competent, committed professionals. The professionals employed by Mehiläinen in a variety of jobs have a broad educational background. The youngest employees are under 20 years old, while the most experienced are in their 70s.

It is important for us to continuously develop our personnel’s competence. Most of the training provided by Mehiläinen is further or continuing vocational education or other professional training.

Diverse work community

Our work community is multifarious with respect to job descriptions and diversity of the personnel.

Mehiläinen is a broad-minded employer and treats its staff equally – this is also what our employees say. We want to be a work community in which differences between people and the associated strengths are appreciated. We want to ensure a good employee experience every day.

One of Finland’s largest employers

In 2021, Mehiläinen employed a total of over 29,000 employees and private practitioners. Our full-time staff grew by 19.3 percent from the previous year, with an average of 11,300 employees.

The need for social and health care professionals will increase significantly within the next few years. This means that recruitment will become more challenging, which can also be seen in Mehiläinen’s operating environment. As a large, rapidly growing operator, Mehiläinen is excellently positioned to offer good jobs for professionals. We will continue to develop further training, coaching, internal career path opportunities and different feedback channels.

History

The basis of the operations and development of Mehiläinen lies in its long history. Having more than a hundred years of experience has formed the solid foundation of our expertise.

Development in the 20th century

The history of Mehiläinen began on 6 November 1909 when Reguel Löfqvist, Akseli Koskimies, Walter Sipilä and K.F. Hirvisalo founded the hospital Sairaala O.Y. Mehiläinen on Huvilakatu in Helsinki. The hospital was named after a mythical creature Mehiläinen, the bee, from the Finnish national epic Kalevala.

But then the mother of Lemminkäinen spoke to the bee, lord of all the forest flowers, to gather honey from the blooming herbs and grasses. The bee “flew away o'er seven oceans” to find medicine and came back with “seven vessels, seven, the vessels on each shoulder; all were filled with honey-balsam, with the balm of magic virtues.” Lemminkäinen is then recovered from the “depths of slumber”.

In the 1930s, Mehiläinen moved to new premises in Töölö, where it has remained to this day. The new and impressive light green building was the centre of attention. The location in the modern, quiet and leafy area of Töölö also received a welcoming response. After just over ten years, the hospital was used as a war hospital by the Finnish Red Cross, and it was damaged in the bombings of Helsinki.

The following decades saw changes which had an impact on the medical centre’s operations, such as the beginning of group appointments and the new Health Insurance Act, which allowed the reimbursement of treatment and examination costs.

Occupational health services began in 1974. Ten years later, the company expanded with the addition of the medical centres of Forum, Hakaniemi, and Vantaa Kielotie. In the 1990s, the occupational health services of Mehiläinen were hit hard by the recession.

Expansion in the 21st century

In the early 21st century, Mehiläinen began its expansion into a national operator. The merger with the Turku-based Tohtoritalo was the first step outside the Helsinki Metropolitan Area. In the following years, the service chain stretched across the country after several acquisitions.

The 100-year-old company quickly diversified its operations to cover oral health, outsourced public health care services, care services, child welfare services, and mental health rehabilitation services.

Merger between Mehiläinen and Mediverkko

Mediverkko was founded in 2002 by Toni Jäntti, Janne-Olli Järvenpää, Antti Marttila and Carlo Meloni to find a solution to the doctor shortage in Finnish municipalities. In its first years, the company focused on providing on-call services and medical locums. After 2006, Mediverkko quickly began to grow into a national service provider in elderly care services, child welfare services, and dental care services.

Mehiläinen and Mediverkko merged in 2015, becoming the quality leader of the Finnish health and welfare sector.

Pioneer in the industry

Mehiläinen has become a leader in quality and a pioneer in social services as well as in both private and public health care services. Digital technology has also become a permanent part of the services of Mehiläinen and health care in general. As in the past, the most central objective of Mehiläinen is to provide the best possible care for everyone.