Mehiläinen is the first party in the industry to develop a new occupational health care operating model in which an AI-based innovation, the Wellbeing Radar, is used to identify the risks of declined work ability at an early phase. The new operating model represents the future of occupational healthcare. It includes an AI-based algorithm, the engagement of the individual as well as digital coaching and treatment paths.
The Wellbeing Radar is a useful tool for occupational health care services that can be used to react at an early phase and to provide targeted support for the individual in maintaining work ability and health. The same coaching and treatment paths can also be used in other occupational health care services.
Goals of the new operating model
To prevent decline in work ability, sickness-related absences and incapacity for work by offering targeted support in maintaining work ability at an early phase
- Predictive targeting: The Wellbeing Radar provides health care service providers with an opportunity to identify the individuals with an increased risk of declined work ability at an early phase.
- Support and inclusion: Maintaining health and work ability is supported by making support and new digital coaching and treatment paths easily available, including continuous support from the occupational health care services throughout the programme.
- Results and monitoring: The model provides an opportunity to monitor results and the impact of the model in cooperation with the customer.
How does the new occupational health care operating model work in practice?
In the new operating model, the AI-based algorithm is one of the prompts used by the occupational health care service provider, and it indicates that support should be provided. The algorithm uses data accumulated in the occupational health care service provider’s archives to determine a person’s likelihood to seek active support in maintaining work ability from the occupational health care service provider within the following year, and, if necessary, it can send the identified individuals the Voitko hyvin (Are you feeling well?) survey in the OmaMehiläinen app. The survey includes questions about the person’s lifestyle, sleeping patterns, mental and physical capacity, health status, coping and their subjective need for support in maintaining work ability. Once the person has completed the survey, the personal occupational health nurse will be notified of this. Taking the survey is voluntary.
Once the occupational health nurse has received the answers, they will assess the person’s overall situation and their need for an appointment. At the appointment, the focus is on the joint assessment of the issues identified in the survey and determining the person’s motivation and resources to make a change. The person is also able to set their own goals regarding the change, and the mode of support required to achieve these goals is agreed upon. The support can be a digital treatment or coaching path or a path partly supported by a coach that motivates the person to look after their lifestyle, sleep patterns, recovery or their personal work ability. Other possibly required modes of support or additional examinations are also identified at the appointment.
New digital treatment and coaching paths help people achieve their goals. The treatment and coaching paths developed for the OmaMehiläinen app provide people with information, tips and exercises on how to make a change as well as related notifications and self-monitoring tools. The app’s treatment and coaching paths also allow for effortless and secure remote communication with the personal coach or occupational health care professional. The content and support for maintaining personal health are thus available whenever and wherever. This saves both time and money.
If the person does not complete the survey, the occupational health team will not be notified of the observation made by the Wellbeing Radar. In such cases, the person can contact their personal occupational health nurse. Individual persons have the right to prohibit the use of the Wellbeing Radar in the OmaMehiläinen service.
Activating the Wellbeing Radar
The designated Mehiläinen team and the corporate customer need to make an agreement about the use of the Wellbeing Radar and the range of support methods to be made available. Use of the Wellbeing Radar is recorded in the company’s early support model and the occupational health care service provider’s Action plan, and it is processed with the personnel. Digital treatment and coaching paths will be made available in phases in early 2019.
The Wellbeing Radar is only used by the occupational health care service provider, and it does not provide the company with any data