Quality metrics for social services
As a partner to the wellbeing services counties, Mehiläinen provides social care services in four service lines: Familar (child welfare services), Mainiokodit (residential care services for the elderly), Onnikodit (residential care services for the disabled), and Ykköskodit (residential care services for mental health and substance abuse rehabilitants).
Quality index
The quality index describes the experience of residents, staff, relatives, and commissioners regarding the quality of social care services across five sub-areas.
The sub-areas of the quality index are the following
- Individual care, guidance and support
- Safety
- A comfortable home
- Sense of community and participation
- Tasty and healthy food
Ykköskodit quality index
Onnikodit quality index
Mainikodit quality index
Self-monitoring index
In social care services, the implementation of units' self-monitoring is measured across nine different sub-areas, which, depending on the service line, are: self-monitoring plan, chemotherapy, self-guidance or self-care, documentation, implementation plan or care and rehabilitation plan, functional capacity assessments, deviations, remarks and complaints. In Familar, the following sub-areas are also considered: care and upbringing of children and young people, arrived and departed customers, restrictive measures, food and cleaning services, safety, property/premises, and tasks according to the annual clock.
Familar self-monitoring index
Mainikodit self-monitoring index
Onnikodit self-monitoring index
Ykköskodit self-monitoring index
Familar's customer experience
According ro Familar's philosophy, the best quality in child welfare services is that every child with us feels safe and is met and heard as a unique individual. Read more about Familar's operations: familar.fiExternal link
Children's and young people's customer experience
The customer experience survey measures the customer experience of children and young people. The sub-areas are the smoothness of daily life, experience of the service, participation, plans and goals and commitment to them, smoothness of schooling, and after-care.
Parents' and relatives' customer experience
The customer experience survey measures parents' and relatives' experience of the service received by children. The sub-areas are the same as in the children's customer experience metric: the smoothness of daily life, experience of the service, participation, plans and goals and commitment to them, smoothness of schooling, and after-care.
Mehilänen quality metrics
Familiarize yourself with all our quality measures by area from the links below.