Quality metrics for mental health services
Mental Health Support services are offered to both occupational health and private customers. These services include, among others, various psychotherapies.
Depression symptoms
The PHQ-9 metric surveys the number and severity of depression symptoms experienced by the customer. The customer completes the metric at the beginning and end of treatment. If the score is below 5, no significant depression symptoms are present, and the mood is normal.
Effectiveness of therapeutic treatment
The Core-OM metric surveys the amount of psychological distress experienced by the customer and the severity of symptoms in four different areas. The metric is used to assess the effectiveness of therapeutic treatment. The customer completes the metric at the beginning and end of treatment. A score of 10 has been found in Finnish data to differentiate those undergoing treatment from the reference population. The threshold for a significant and reliable change is a 4-point change in the clinical score.
Short-term psychotherapy recommendation index
The question “Would you recommend the service to a person in a similar situation to yours?” surveys the customer's willingness to recommend the short-term psychotherapy service. The figures shown in this metric are based on responses from customers who have undergone short-term psychotherapy at Mehiläinen. The survey is conducted using a questionnaire sent after the last short-term psychotherapy session. This metric shows the percentage of respondents who answered yes to the question (options yes, no, I cannot say). The metric's range is 0-100%.
Functionality of the therapeutic co-operation relationship
The question “Did you find the co-operation relationship with the professional who received you functional?” surveys the customer's experience of the therapeutic co-operation relationship with the psychotherapist. A well-functioning psychotherapeutic co-operation relationship is linked to the effectiveness of psychotherapeutic treatment. The figures shown in this metric are based on responses from customers who have undergone short-term psychotherapy at Mehiläinen. The survey is conducted using a questionnaire sent after the last short-term psychotherapy session. This metric shows the percentage of respondents who answered yes to the question (options yes, no, I cannot say). The metric's range is 0-100%.
Benefit from short-term psychotherapy
The question “Did you feel you benefited from the service?” surveys the customer's experience of benefiting from short-term psychotherapy. The figures shown in this metric are based on responses from customers who have undergone short-term psychotherapy at Mehiläinen. The survey is conducted using a questionnaire sent after the last short-term psychotherapy session. This metric shows the percentage of respondents who answered yes to the question (options yes, no, I cannot say). The metric's range is 0-100%.
Mehilänen quality metrics
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