OmaMehiläinen app accessibility statement (iOS)

This accessibility statement applies to the OmaMehiläinen mobile app (iOS). The statement was prepared on 30 April 2024 and updated on 24 June 2025. We undertake to ensure the accessibility of our services according to the Act on the Provision of Digital Services (306/2019).

Accessibility assessment

The accessibility of the service has been assessed by a third party. Any deficiencies identified in the assessment are listed below and will be corrected as soon as possible.

Digital service accessibility status

Partially meets accessibility requirements (WCAG criteria 2.2 level AA). The main deficiencies in the online service are described later in this statement.

The accessibility of the website is continuously evaluated with the help of accessibility tools. Accessibility is taken into account in the development of all new features.

Alternative ways of using the service

Alternatively, you can contact Mehiläinen’s customer service, which is open around the clock.

The customer service number is +358 (0)10 414 00.

Contents or functions that are not yet accessible

Users may notice accessibility issues on our site. Below is a list of the ones we have detected and identified.

Perceptibility

• Mandatory fields are not always properly indicated (WCAG 1.3.1).
• PDF files cannot be accessed with screen readers (WCAG 1.3.1).
• Some of the contents do not change when the text size is changed (WCAG 1.4.4).

Understandability

• The user is not informed of the minimum number of characters when searching for health information (WCAG 3.3.2).

Robust

• Health information search results are not clearly indicated (WCAG 4.1.3).
• Screen readers are not always notified of view changes, successful operations, or when character limits are reached (WCAG 4.1.3).

Give feedback on accessibility

If you notice any issues with the website’s accessibility, please submit feedback to the site’s administrator first. Your feedback will be replied to within 14 days.

Open the feedback form

If you are not satisfied with the reply or do not receive a reply within two weeks, you can submit a notification to the Traficom. Traficom’s website provides detailed information on how to submit a notification and how the matter will be processed.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

We are continuously working to improve accessibility.