Terms and conditions of use for Mehiläinen group's website

By accessing this website, you agree to comply with these terms and conditions of use. If you do not accept these terms and conditions, do not use this website. These terms and conditions apply to the websites of the Mehiläinen Group and its companies (hereinafter Mehiläinen). Mehiläinen’s websites may also contain express, service-specific conditions, which always take priority over these general terms and conditions.

Also refer to the general terms for health care services .

Use of the website

The main service provider for the website is Mehiläinen Oy. Address: Pohjoinen Hesperiankatu 17 C, 00260 Helsinki, Finland. Tel. +358 10 4140 112.

Mehiläinen grants the user the right to view and download material available on this website solely for personal, non-commercial use, provided that the user retains any copyright information present in the original material, as well as any other proprietary information, in any copies of the material. The material available on this website may not be adapted in any way, reproduced, shown in public, shared or used in any other way for public or commercial purposes without prior written consent from Mehiläinen. The use of any material available on this website for any purpose on other websites or in a computer environment connected to a network is forbidden.

The rights to the material contained on this website – including copyrights – are owned by Mehiläinen Oy. Mehiläinen’s corporate name and logo are protected trademarks of the Mehiläinen Group. Mehiläinen’s logo may not be used on a website without permission from Mehiläinen.

The use of press releases, price lists and other documents intended to be public is allowed with the provision that the source of the information is mentioned in the context.

Mehiläinen reserves the right at any time, without prior notice and for any reason, to change the terms and conditions of use, the appearance, content, availability and other properties of the site or to discontinue the service. Mehiläinen also reserves the right to suspend the service for the duration of maintenance and update operations.


Mehiläinen accepts no responsibility for any direct or indirect damages resulting from the use of this site or the company’s electronic services or from their unavailability, or for any related damages. Mehiläinen does not guarantee the uninterrupted or error-free operation of its website. The electronic information published on Mehiläinen’s website is provided solely for informative purposes, without obligations, unless otherwise expressly agreed upon.

Mehiläinen accepts no responsibility for any material linked to from this website that is provided or published by third parties.

The user is responsible for the validity and delivery of information provided by him or her. The user declares and ensures that no illegal or inappropriate material is submitted to this site. The user shall take all reasonable steps to ensure that the material submitted is free from viruses and in no way harmful.

Personal data

Mehiläinen handles personal data in accordance with the Personal Data Act and applicable special legislation and ensures privacy protection in the processing of personal data. In services requiring registration, the collected user details are a part of the company’s customer register or the OmaMehiläinen user register, and they shall be used only for the purposes determined in the descriptions of file for these registers. The descriptions of file are available on Mehiläinen’s website.

Mehiläinen may collect, process and analyse information on the use of the website, its traffic and related actions, as well as other statistical information related to the site. Mehiläinen may also obtain such information from reliable third parties.


The confidentiality of e-mail messages sent via an open information network cannot be guaranteed. Users should avoid sending personal data or other confidential messages to Mehiläinen by e-mail. Mehiläinen is not obligated to carry out commissions or fulfil service requests received by e-mail. Mehiläinen has, at the user’s request, the right to provide information by e-mail to an address provided by the user. Mehiläinen accepts no responsibility for any direct or indirect damages caused by sending messages via an open information network.

Applicaple law

Any disputes arising out of or in connection with these terms and conditions, Mehiläinen’s website or its content shall be subject to Finnish law. Such disputes shall be settled in the District Court of Helsinki.

The use of cookies

Mehiläinen’s website uses cookies. Cookies refer to data describing the use of an online service. They are saved on the user’s data terminal. We use cookies to develop the functions and services of our website and to ensure that it increasingly meets the needs of its users.

Cookies containing an anonymous identifier can be used to save the user’s IP address, the time of the visit, the accessed pages, the used browser type (e.g. Internet Explorer, Firefox) and the web address and server from which the browser accessed the website. Cookie data is also used for the usual personalisation of advertising, whereupon ads can be displayed to anonymous browser groups on Facebook, for example, using the readvertising functions (more information on this and how to manage the settings can be found here ). Cookie data does not enable the identification of an individual. More information on personalised online marketing can be found here . Mehiläinen also advertises online without the use of cookies.

If you do not want cookies to be stored on your computer, you can deny non-essential cookies from the cookie banner that appears when you first enter the page, or change them later, if necessary, from the link at the bottom of the page under Cookie settings. The use of cookies ensures that our site works correctly for you.

Using analytics in online bookings

Mehiläinen online bookings collect information on how users navigate the service using Google Analytics. This information is used to develop the service.

The information collected is the browser used (operating system, browser, display resolution), web interface, pages browsed and any related information (such as the time spent on the page), and where the user came from (such as an ad or another Web page).

All information is stored completely anonymously, and it cannot be connected to a person or an IP address. An IP address, or Internet protocol address, is a series of numbers used to identify network adapters connected to IP networks. In other words, no information is gathered in the analytics that could be used to identify or recognise the user. In situations where the site recognises the user, no personal data is gathered to Google Analytics. The information is not used for advertising or other similar purposes, nor is it handed over to other parties.

Statistical analytics

With the help of statistical analytics, we monitor and analyse the overall functionality of our online service. The collection of statistical analytics is enabled automatically.

Statistical cookies are necessary for us to develop our service for the provision of health care and social care services.

Statistical analytics cookies may collect data related to page views and the number of page views. We also monitor the use of appointment bookings on our website.

The tools save the visitor's IP address, hiding part of the address. This, like other data, cannot be linked to a natural person and the data is not visible to the users of the tool.

The tools used to collect statistical cookies and the period of validity of cookies

Tool Validity of the cookie
Google Analytics 14 days–2 years

Customer analytics

Customer analytics enables us to combine the data generated from the use of online services with other customer data and to develop even better services for different customer groups.

With customer analytics, we measure the actions a visitor performs on the site, such as clicks on links to the site.

The tools save the visitor's IP address, hiding part of the address. This, like other data, cannot be linked to a natural person and the data is not visible to the users of the tool.

Customer analytics tools and the period of validity of the cookies it collects

Tool: Validity of the cookie:
Google Analytics 14 days–2 years
Microsoft Clarity 1 year
Giosg 30 min–2 years
Hotjar 30 min–1 year
Youtube visits

Personalised marketing

Marketing cookies measure the channels from which the website has been accessed, as well as the actions taken by visitors to the website through the channel.

Marketing cookies help us find target groups to which we can target advertising.

The tools save the visitor's IP address, hiding part of the address. This, like other data, cannot be linked to a natural person and the data is not visible to the users of the tool.

Marketing tools and the period of validity of the cookies they collect

Tool: Validity of the cookie:
Bing 16 days
Facebook 3 months–2 years
ReadPeak 1 year
Adform 14 days–1 year
Google Ads 90 days

Functional cookie

Functional cookies are always on, because without them the features on the site, such as chat, would not work properly.

The tool and the period of validity of the cookies it collects

Tool: Validity of the cookie:
Giosg 1–2 years