Terms and conditions of use for Mehiläinen group's website
By accessing this website, you agree to comply with these terms and conditions of use. If you do not accept these terms and conditions, do not use this website. These terms and conditions apply to the websites of the Mehiläinen Group and its companies (hereinafter Mehiläinen). Mehiläinen’s websites may also contain express, service-specific conditions, which always take priority over these general terms and conditions.
Also refer to the general terms for health care services .
Use of the website
The main service provider for the website is Mehiläinen Oy. Address: Pohjoinen Hesperiankatu 17 C, 00260 Helsinki, Finland. Tel. +358 10 4140 112.
Mehiläinen grants the user the right to view and download material available on this website solely for personal, non-commercial use, provided that the user retains any copyright information present in the original material, as well as any other proprietary information, in any copies of the material. The material available on this website may not be adapted in any way, reproduced, shown in public, shared or used in any other way for public or commercial purposes without prior written consent from Mehiläinen. The use of any material available on this website for any purpose on other websites or in a computer environment connected to a network is forbidden.
The rights to the material contained on this website – including copyrights – are owned by Mehiläinen Oy. Mehiläinen’s corporate name and logo are protected trademarks of the Mehiläinen Group. Mehiläinen’s logo may not be used on a website without permission from Mehiläinen.
The use of press releases, price lists and other documents intended to be public is allowed with the provision that the source of the information is mentioned in the context.
Mehiläinen reserves the right at any time, without prior notice and for any reason, to change the terms and conditions of use, the appearance, content, availability and other properties of the site or to discontinue the service. Mehiläinen also reserves the right to suspend the service for the duration of maintenance and update operations.
Mehiläinen accepts no responsibility for any direct or indirect damages resulting from the use of this site or the company’s electronic services or from their unavailability, or for any related damages. Mehiläinen does not guarantee the uninterrupted or error-free operation of its website. The electronic information published on Mehiläinen’s website is provided solely for informative purposes, without obligations, unless otherwise expressly agreed upon.
Mehiläinen accepts no responsibility for any material linked to from this website that is provided or published by third parties.
The user is responsible for the validity and delivery of information provided by him or her. The user declares and ensures that no illegal or inappropriate material is submitted to this site. The user shall take all reasonable steps to ensure that the material submitted is free from viruses and in no way harmful.
Mehiläinen handles personal data in accordance with the Personal Data Act and applicable special legislation and ensures privacy protection in the processing of personal data. In services requiring registration, the collected user details are a part of the company’s customer register or the OmaMehiläinen user register, and they shall be used only for the purposes determined in the descriptions of file for these registers. The descriptions of file are available on Mehiläinen’s website.
Mehiläinen may collect, process and analyse information on the use of the website, its traffic and related actions, as well as other statistical information related to the site. Mehiläinen may also obtain such information from reliable third parties.
The confidentiality of e-mail messages sent via an open information network cannot be guaranteed. Users should avoid sending personal data or other confidential messages to Mehiläinen by e-mail. Mehiläinen is not obligated to carry out commissions or fulfil service requests received by e-mail. Mehiläinen has, at the user’s request, the right to provide information by e-mail to an address provided by the user. Mehiläinen accepts no responsibility for any direct or indirect damages caused by sending messages via an open information network.
Any disputes arising out of or in connection with these terms and conditions, Mehiläinen’s website or its content shall be subject to Finnish law. Such disputes shall be settled in the District Court of Helsinki.
Using analytics in online bookings
Mehiläinen online bookings collect information on how users navigate the service using Google Analytics. This information is used to develop the service.
The information collected is the browser used (operating system, browser, display resolution), web interface, pages browsed and any related information (such as the time spent on the page), and where the user came from (such as an ad or another Web page).
All information is stored completely anonymously, and it cannot be connected to a person or an IP address. In other words, no information is gathered in the analytics that could be used to identify or recognise the user. In situations where the site recognises the user, no personal data is gathered to Google Analytics. The information is not used for advertising or other similar purposes, nor is it handed over to other parties.
Third-party cookies, such as social media, advertisement technology supplier and measurement service cookies, are used on Mehiläinen’s website.
Examples of third-party services used by us:
Adform is an advertisement management tool which we use to measure the effectiveness of advertising and develop the relevance of advertising.
With Facebook measurements, we measure the effectiveness of advertising, assess the attractiveness of our content and develop the user experience.
With the chat tool provided by Giosg, we improve the efficiency and quality of our services for the user.
Google Analytics is an online analytics tool, which we use to monitor the number and behaviour of visitors. With Google Analytics, we develop the user experience on our website.
Google Optimize is a conversion rate optimisation and A/B testing tool which helps us test the functionality of different pages and page segments. With this tool, we can improve the usability of our website.
Hotjar is an analytics and measurement tool. It builds heatmaps which we use to illustrate the user clicks, time spent on the page and movement on the website. With this tool, we can improve the usability of our services.
With Leadoo’s chatbots, we can serve the users of our services better and faster.
React & Share
With React & Share tool’s reaction buttons and feedback, we measure the quality of the content on our website. We can develop the website content on the basis of the received feedback.