Occupational health physician
Log in to the online appointment booking service for occupational health care customers with your personal identity code to find your designated occupational health physicians and nurses. Alternatively, you can call our appointment booking number on +358 (0)10 414 00 (local network rate/mobile charge), which is available 24/7.
Occupational health care services
In acute illnesses, your employer may allow short absences with the permission of your supervisor, in which case a certificate issued by a physician or nurse is not required. Utilise this option in the first place. If you feel that you need help with your symptoms, healthcare professionals are at your service at the Digital Clinic Occupational Health Care Centre. In musculoskeletal diseases, you can book an appointment directly with an occupational physiotherapist. If your condition persists, book an appointment with your occupational health team professional.
Further information about the Digital Clinic Occupational Health Care CentreIn challenges related to work ability as well as health guidance and couselling needs, book an appointment with your designated occupational health nurse. If you have musculoskeletal symptoms, book an appointment directly with an occupational physiotherapist. In the mental health challenges, contact the Concern about my own coping service. For an appointment with an occupational psychologist, you need a referral from your occupational health nurse or physician.
Book an appointment with an occupational health nurseIn case of an accident, always contact Mehiläinen’s emergency services or a medical clinic directly. Remember to inform your supervisor of the accident before booking an appointment.
More information on emergency servicesYou can find the instructions in your occupational health examination invitation.
Be prepared to prove your identity in connection with your appointment.
Take the following with you to the appointment to make your visit smoother:
- Kela card
- previous medication and treatment information if you so want
- prescriptions and
- possible home health monitoring information.
Remember to notify our staff
- if you have any allergies or other illnesses
- if you use prescription and over-the-counter medications, vitamins or herbal supplements
- if you are or suspect you might be pregnant or breastfeeding.
Your appointment history, examinations and, for example, information about your prescriptions are saved in OmaMehiläinen for your own use.
Learn more in OmaMehiläinenThe Digital Clinic Occupational Health Care Centre in the OmaMehiläinen app and online service is the primary service channel for occupational health care customers if the service is included in the occupational health agreement. You can use the Digital Clinic Occupational Health Care Centre 24/7 without an appointment, anytime and anywhere, to get help with any health-related symptoms and concerns you may have.
- The Digital Clinic Occupational Health Care Centre is open 24/7. Occupational health specialists are available from 7 a.m. to 7 p.m. Outside these hours, general practitioners and nurses are at your service.
- Our services are available in Finnish, Swedish and English.
- Start using the service by selecting the topic of your concern.
- Then you will be asked to answer the questions in the automated well-being survey.
- Based on your answers, you will be directed to chat with the most suitable specialist.
- If your case cannot be handled remotely, you will be directed to a clinic.
In addition: In non-urgent matters, you can send a message to a specialist in your occupational health team, and you will get a reply within 1–3 business days. The information you need for this is available from the Occupational health tab in OmaMehiläinen
Further information about the Digital Clinic Occupational Health Care CentreYou can book an appointment with an occupational health specialist at Mehiläinen clinics or a remote appointment (telephone or video), as specified in your occupational health agreement. More information on the content of the agreement is available from the Occupational health tab in OmaMehiläinen, or from our customer service.
You can book an appointment as a remote appointment or at a clinic:
- via the online appointment booking for occupational health
- in the OmaMehiläinen app or the online service
- by calling our customer service +358 (0)10 414 00 (local network rate/mobile charge) (EUR 0.084/min)
- with the specialists of your occupational health team as specified in your company’s agreement, via the Occupational health tab in OmaMehiläinen.
How to access occupational health services
Be prepared to prove your identity in connection with your appointment.
Take the following with you to the appointment to make your visit smoother:
- Valid identity document (identity card, passport, or driver's license)
- previous medication and treatment information if you so want
- prescriptions and
- possible home health monitoring information.
Remember to notify our staff
- if you have any allergies or other illnesses
- if you use prescription and over-the-counter medications, vitamins or herbal supplements
- if you are or suspect you might be pregnant or breastfeeding.
Your appointment history, examinations and, for example, information about your prescriptions are saved in OmaMehiläinen for your own use.
Occupational health care services
For more information on the content of your occupational health care agreement, please contact your workplace or call our customer service on +358 (0)10 414 00 (local network rate/mobile charge). For some customer companies, the use of occupational health care services requires a payment commitment. In this case, please make sure that you have the payment commitment with you when you arrive for your appointment.
Learn more about Mehiläinen Working Life ServicesAdditional information for different situations
Frequently asked questions about occupational health
As a rule, we invoice your employer directly for the occupational health care services included in your employer’s occupational health agreement. Please check the agreed payment method from your employer in advance. Please check the payment method from your employer in advance. For example, the practice may be that
- you show your identity card, staff card or payment commitment at the reception, in which case the payment is directly charged to your employer, or
- you pay for the appointment yourself and claim compensation from your employer afterwards.
If you have a payment commitment from your employer, please see the following instructions:
- Take the personal payment commitment with you when you arrive for your appointment. The payment commitment cannot be delivered afterwards. If you forget the payment commitment at home, you will have to pay for the appointment yourself.
- The payment commitment or service voucher must be valid on the date it is received.
- A payment commitment or service voucher can only be used for the service for which it was issued. For example, a service voucher for a general practitioner cannot be used for a specialist’s appointment.
Occupational health agreements and the employer’s payment commitment do not always cover the office fees, all examinations and procedures. Check with your employer which services are covered by your occupational health agreement. You can also get more information by calling our customer service number. If you use services that are not covered by your occupational health agreement, you must pay for the services yourself.
For further information, please contact your designated occupational health nurse or call our customer service number.
You can easily cancel your appointment 24 hours in advance in the OmaMehiläinen service . If you have booked your appointment online, use the cancellation link in the e-mail confirmation to cancel the appointment.
You can also cancel your appointment by calling our customer service at 010 414 00 (local network rate/mobile charge) (open 24/7) or our service number 020 33 4400 (Mon–Sun from 6 a.m. to 10 p.m.). Dental appointments can be booked or cancelled by calling 010 273 8000 (local network rate/mobile charge) (open 24/7). Our customer service chat is also available.
We reserve the right to charge a fee for services cancelled later than 24 hours before the appointment or not cancelled at all.
You can see our available appointments in our online booking system . On the page, select a person or service, your city or region and the desired date, and the page will display the available appointments. Occupational health customers can log in to the occupational health booking system by selecting “Occupational health” at the top of the page and filling in the required information.
Not all appointments can be booked online. You can also ask about available appointments by contacting Mehiläinen's customer service by phone at 010 414 00 (local network rate/mobile charge) (open 24/7) or in our chat service.
You can book a health examination by logging in to the online booking system of occupational healthcare; go to “Occupational health” at the top of the page and fill in the required information. The booking system will suggest appointments with your occupational health nurse. You can see the durations of health examination by clicking on the drop-down menu “Vastaanotto” (‘Appointment’) above the appointments and selecting the instructed duration.
You can also contact our customer service for available appointments by calling 010 41400 (local network rate/mobile charge) (open 24/7) or by sending us a message in the chat service of our online booking system.
You can find the payment commitment form on our website in Finnish.